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Membership

This page deals with types of Membership offered and other FAQs

FAQ

Which types of membership are available?

The Seller Office currently offers two types of memberships: 1) Public Seller/Group 2) Partner Group.
When you first sign up, you automatically become a public seller. If you wish to have multiple users manage your app (for companies), you can do so by creating a group.
To become a partner group, you must sign an offline agreement with Samsung personnel first, then submit a partnership request online within the website.
Once approved by the Contents Manager, partner groups can provide services in all countries, including the United States.

Can I change the Samsung Apps TV Seller Office email account?

The Seller Office email account also serves as an ID and cannot be changed.
However, you can change the Seller Office email account that owns an app by changing the app’s owner.
The owner whom you wish to transfer ownership to must be a Seller Office member.
Please submit a detailed request using Support > 1:1 Q&A, including the previous owner ID, new owner ID and app ID.
Your request will be handled after being reviewed by the Seller Office Manager.

I want to change the ownership of app

By changing the owner of an app, you can change the Seller Office email account that the app belongs to.
The owner whom you wish to transfer ownership to must be a Seller Office member.
Please submit a detailed request using Support > 1:1 Q&A, including the previous owner ID, new owner ID and app ID.
Your request will be handled after being reviewed by the Seller Office Manager.

Can I access same app using multiple Seller Office accounts?

Yes. You can do so by creating a group, and having multiple users join your group.
You can manage your company’s application with colleagues by joining the group.
The group account service lets a group manager manage group members.

I want to withdraw my Seller Office membership

To withdraw from the Seller Office, you can do so by clicking your name at the top of the website, and clicking the Leave Group button in the popup.
However, you cannot withdraw your Seller Office membership in the following cases.

  • If there is an unsettled balance for the apps you manage
  • If you are the group manager that manages apps currently