1:1 Q&A Categories

This guide explains the categories that can be supported through 1:1 Q&A.

Service Failure

If there is a problem with the app service released on the TV, select one of the categories under the 'Service Failure' category and register your question.

Category Description
Error on TV

Ask when an error happens on TV.
Error on Seller Office

Ask when an error happens on the TV Seller Office site.

Table 1. Q&A Categories for Service Failure

App Management

If you are having trouble registering and managing apps in the TV Seller Office, select one of the categories under the 'App Management' category and register your question.

Category Description
Certification & Defects

Ask anything about application certification or defects reported.
App Information & Status Change

Ask anything about application information and its status change.
Compatibility

Ask about application compatibility at unopened year new model groups.
Group Management

Ask anything about group management of yours.
Others

Ask anything about application management except for the above categories.

Table 2. Q&A Question Categories for App Management

Tech Support

If you need technical support for TV app development, select one of the categories under the 'Tech Support' category and register your question.

Category Description
SDK

Install/IDE/Packaging

Ask about installation, IDE or Packaging of Tizen SDK and Samsung Legacy Platform SDK.
Emulator/Simulator

Ask about emulator or simulator of Tizen SDK and Samsung Legacy Platform SDK.
API

Ask about APIs which SDK supports.
Remote Device/Debugging

Ask about TV or debugging on TV.
Smart Hub Preview SDK

Ask about Smart Hub Preview SDK.
Other

Ask anything about Tizen SDK or Samsung Legacy Platform SDK except for above categories.
Tizen

Smart Hub Preview

Ask about Smart Hub Preview feature and deve
VOD Streaming

Ask about VOD steaming on Tizen TV.
DRM Contents

Ask about DRM contents played on Tizen TV.
Smart View SDK

Ask about Smart View SDK feature and development on Tizen.
Performance

Ask about your application performance enhancement on Tizen.
Security

Ask about security issue on Tizen.
Platform

Ask about Tizen platform.
Others

Ask anything when develop your application on Tizen TV except for above categories.
Samsung Legacy Platform

VOD Streaming

Ask about VOD steaming on Samsung Legacy Platform TV.
DRM Contents

Ask about DRM contents played on Samsung Legacy Platform TV.
Smart View SDK

Ask about Smart View SDK feature and development on Samsung Legacy Platform.
Performance

Ask about your application performance enhancement on Samsung Legacy Platform TV.
Security

Ask about security issue on Samsung Legacy Platform.
Platform

Ask about Samsung Legacy Platform.
Others

Ask anything when develop your application on Samsung Legacy Platform TV except for above categories.

Table 3. Q&A Question Categories for Tech Support