1:1 Q&A Categories

This guide explains the categories that can be supported through 1:1 Q&A.

Service Failure

If there is a problem with the app service released on the TV, select one of the categories under the 'Service Failure' category and register your question.

Table 1. Q&A Categories for Service Failure
Category Description
Error on TV Ask when an error happens on TV.
Error on Seller Office Ask when an error happens on the TV Seller Office site.

App Management

If you are having trouble registering and managing apps in the TV Seller Office, select one of the categories under the 'App Management' category and register your question.

Table 2. Q&A Question Categories for App Management
Category Description
Certification & Defects Ask anything about application certification or defects reported.
App Information & Status Change Ask anything about application information and its status change.
Compatibility Ask about application compatibility at unopened year new model groups.
Group Management Ask anything about group management of yours.
Others Ask anything about application management except for the above categories.

Tech Support

If you need technical support for TV app development, select one of the categories under the 'Tech Support' category and register your question.

Table 3. Q&A Question Categories for Tech Support
Category Description
SDK Install/IDE/Packaging Ask about installation, IDE or Packaging of Tizen SDK and Samsung Legacy Platform SDK.
Emulator/Simulator Ask about emulator or simulator of Tizen SDK and Samsung Legacy Platform SDK.
API Ask about APIs which SDK supports.
Remote Device/ Debugging Ask about TV or debugging on TV.
Smart Hub Preview SDK Ask about Smart Hub Preview SDK.
Others Ask anything about Tizen SDK or Samsung Legacy Platform SDK except for above categories.
Tizen Smart Hub Preview Ask about Smart Hub Preview feature and development.
VOD Streaming Ask about VOD steaming on Tizen TV.
DRM Contents Ask about DRM contents played on Tizen TV.
Smart View SDK Ask about Smart View SDK feature and development on Tizen.
Performance Ask about your application performance enhancement on Tizen.
Security Ask about security issue on Tizen.
Platform Ask about Tizen platform.
Others Ask anything when develop your application on Tizen TV except for above categories.
Samsung Legacy Platform VOD Streaming Ask about VOD steaming on Samsung Legacy Platform TV.
DRM Contents Ask about DRM contents played on Samsung Legacy Platform TV.
Smart View SDK Ask about Smart View SDK feature and development on Samsung Legacy Platform.
Performance Ask about your application performance enhancement on Samsung Legacy Platform TV.
Security Ask about security issue on Samsung Legacy Platform.
Platform Ask about Samsung Legacy Platform.
Others Ask anything when develop your application on Samsung Legacy Platform TV except for above categories.