Changing Application Status

This guide explains how to change the status of a registered TV app.

Application Status

The registration and service status of the app is classified into Under Registration, Ready, For Sale, Suspended, Terminated, etc., and is displayed in the list of 'Applications' you have.

Under Registration

The app is being registered and has not been distributed yet.
At this stage, you can freely change all app information, and you can also delete apps.

Ready

The app service has been requested to be released, and the service has not yet started.

Samsung conducts a review and verification test for the app requested to be released, and the result is notified to the seller.

While certification/verification is in progress, major app information such as service country, service category, app icon, and app title cannot be changed, and can be changed after the process is complete.

Other app versions cannot be submitted to model groups that are undergoing certification/verification, but additional release requests can be made to other model groups that are not undergoing certification/verification.
For more information, see the Request New Release section of the Distributing Application guide.

For Sale

The app that has passed Samsung's certification/verification has been successfully launched on Samsung Smart TV.

You can expand and distribute the app version in service to a new TV model group, and distribute the upgraded app version to the model group in service.
For more information, see the Request New Release section of the Distributing Application guide.

Suspended and Terminated

App service is stopped in all TV model groups.

'Suspended' is a state in which the app service is paused, and the app is not exposed on the TV App Store, but users who have already installed it can still use it.
You can suspend and resume service at any time when necessary.
For more information, refer to the Service Suspend section and Restore from Suspend.

'Terminated' means that the app service is forever terminated, and the app will not be exposed to the TV, and the user who installed the app will no longer be able to use it.
If you request the termination of an app in service, Samsung may review it and accept or reject it.
For more information, refer to the Request Service Terminate section.

Model Group Status

QA and service status by model group after app launch request is classified into Submitting, Testing, Rejected, Fail, Waiting Launch, Launched, Dropped, Suspended, Terminated, etc., and displayed in the list of 'Applications > Distribute > App Service'.

Figure 1. App Service Status by Model Group

Figure 1. App Service Status by Model Group

Submitted and Testing

The model group requested for app release will be in 'Submitted' status and Samsung will begin reviewing the app. When the basic review is completed and the verification test in the model group starts, it will be in 'Testing' status.

When such a certification/verification process is in progress, major app information such as service country, service category, app icon, and app title cannot be changed, and can be changed after the process is stopped or completed.
To stop the certification/verification process, refer to the Verification Drop section.

Other app versions cannot be submitted to the model group that is in the process of certification/verification, but additional release requests can be made to other model groups that are not in the process of certification/verification.

Rejected and Fail

If a problem is found in the basic review stage, the verification test for the model group is rejected, and the model group status for the app version is displayed as 'Rejected'.

It may be rejected in the following cases:

  • App information problem
  • App description document file issue
  • Failed to run the app
  • Failed to set up the app test environment
  • Not properly addressing previously reported defects

If an app defect is found in the verification test stage in the model group and it is determined that verification has failed, the model group status for the app version is displayed as 'Fail'.

These results will be notified to Seller via e-mail, so please check the reason, fix the problem, and resubmit.
Please refer to the Resolving Defect guide to check the reported issues.

Wating Launch or Launched

If it has passed the validation test and is in a state of preparation for release, it will be marked as 'Waiting Launch'. After that, when it is successfully released on TV, it will be in 'Launched' status.

Dropped

App release request has been canceled.
You can request to re-release with an upgraded app version or an unreleased app version.

Suspended and Terminated

App service is stopped in all TV model groups.

'Suspended' is a state in which the app service is paused, and the app is not exposed on the TV App Store, but users who have already installed it can still use it.
You can suspend and resume service at any time when necessary.
For more information, refer to the Service Suspend section and Restore from Suspend.

'Terminated' means that the app service is forever terminated, and the app will not be exposed to the TV, and the user who installed the app will no longer be able to use it.
If you request the termination of an app in service, Samsung may review it and accept or reject it.
For more information, refer to the Request Service Terminate section.

Verification Drop

You can cancel the release request before the app version is released.
It can be canceled for each model group, and the certification/verification process is immediately stopped without Samsung's approval process.

Note

After the service is released, you can not cancel the release, and instead you can stop the service.

The QA status for each model group is displayed in the list of 'Applications > Distribute > App Service'. You can use [Drop] button provided for the model group and version that is in Submitting, Testing, and Waiting Launch status.

Figure 2. Verification Drop

Figure 2. Verification Drop

Enter the reason for cancellation in the pop-up provided when you click the [Drop] button and click the [Done] button, it will be canceled immediately and the status of the corresponding version/model group will be changed to 'Dropped'.

Service Suspend

You can pause app service on Samsung Smart TV.
App service is stopped in all TV model groups, and it cannot be stopped only in specific model groups.

Suspend is applied immediately without Samsung's approval process, and the app is not exposed on the TV App Store, but users who have already installed it will still be able to use it.
You can suspend and resume service at any time when necessary.

If you click the [Suspend] button in the list of 'Applications > Distribute > App Service', a pop-up for suspend processing is provided.

Figure 3. Service Suspend

Figure 3. Service Suspend

When you click the [Done] button after checking the instructions and entering the reason for suspension, it will be stopped immediately and the status of all versions/model groups will be changed to 'Suspended'.

Note

If there is a version in certification/verification progress by requesting release, the service cannot be stopped. Please cancel the release request or use it after all certification/verification processes have been completed.

Restore from Suspended

Suspended app services can be resumed, and will take effect immediately without Samsung's approval process.

Note

However, if it is suspended by Samsung, the Seller cannot restore it directly, so please contact the content manager.

If you click the [Restore from Suspend] button in the list of 'Applications > Distribute > App Service', a pop-up for unsuspending will be provided.

When you click the [Done] button after entering the reason, the service will be resumed immediately and the status of all versions/model groups will be restored to their previous state.

Request of Service Termination

You can permanently terminate the app service on Samsung Smart TV.
App service is terminated in all TV model groups, and it cannot be terminated only in specific model groups.
When the app service is terminated, not only the app is not exposed to the TV, but also the user who installed the app will no longer be able to use it.

If you request a permanent termination of an app in service, Samsung may review it and accept or reject it.

If you click the [Request Terminate] button in the list of 'Applications > Distribute > App Service', a pop-up for requesting service termination is provided.

Figure 4. Request of Service Termination

Figure 4. Request of Service Termination

After checking the instructions and entering the reason for termination, click the [Done] button to send the request to Samsung.
Afterwards, if Samsung approves and terminates the service, the status of all versions/model groups will be changed to 'Terminated'.

It takes 3 to 5 business days to approve and apply your request, and if Samsung rejects your request for service termination, the Seller will be notified of the reason via email.

Note

If there is a version in certification/verification progress by requesting release, you cannot request service termination. Please cancel the release request or use it after all certification/verification processes have been completed.