Resolving Defect

This guide explains how to fix and update the defects in the TV app that has been requested for distribution.

Resolving App Defect

The app that has been requested to be released is reviewed by Samsung and tested for verification, which may be rejected during the process. If a defect is found in the app during the verification process, it may not be released.

These issues are reported through the 'Applications > Defect Resolve' menu, and the seller must resolve the issue and resubmit it.

Figure 1. Defect Resolve

On the 'Applications > Defect Resolve' page, a list of defects is listed by model group, and you can check which defects need to be resolved.

Defect Status Description
Open

Defects to be resolved
Resolve

This is a defect that has been resolved, and if you submit a modified version of the app, Samsung will check whether the defect is resolved.
Platform

App defect caused by the platform and it must be resolved by Samsung.
Close

Samsung confirms that the defect has been resolved and the process is completed.

Table 1. Defect Status

If you select one of the defects, you can view the details of that defect.

Field Description
Defect ID

Each defect has a unique defect ID in the format 'DF-Created Date-Model Group'.
Defect Status

The status information of the defect can help you identify the defect that needs to be resolved.
Created Date

The date when defect is reported at the first time
Model Group

The model group where the defect occurred. The same defect can occur in several model groups.
Defect Degree

Samsung defines defect severity as three levels: A > B > C
Frequency

How often the defect happened when verification: Always, Sometimes, Once
Critical Defect

Means a critical defect defined by Samsung and it explains why.
Check Item

It explains what test was executed.
Actual Result

Comparing with expectation, it explains the actually happened result when verification.
Expected Result

It explains the test result expected when testing the above 'Check Item'.
Procedure

It explains the detailed test steps.
Pre-condition

It explains the test condition to be prepared.
Attachment

You can refer to the screen or log attached by the tester.

Table 2. Defect Information

In addition, you can check the tested TV environment information, and Samsung provides a guide for resolving the defect, so please refer to these information to resolve the defect.

Field Description
App Version

App version that was tested
Model Name

TV model information that was tested
Firmware Version

Firmware version information of the TV that was tested
Smart Hub Version

Smart Hub version information of the TV that was tested
Infolink Version

Infolink version information of the TV that was tested

Table 3. Test Environment

If you have more questions about the defect, please click the [1:1 Q&A] button to register your question. You can get direct support from a Samsung representative.

After fixing the defect, click the [Resolve] button to enter the cause and resolution of the defect, and change the status to 'Resolve'.

Input Field Description
Defect Cause

Choose one of the following for the cause of the defect: App defect, Cannot reproduce, Not a defect, Samsung/Platform defect
Solution Type

Choose one of the following for the defect resolution method: Fixed, No need to fix, Supported by Samsung, Won't fix
Solution Explanation

Describe how to solve the defect in detail.
Attachment

If you can provide any supplementary document, attach it.
Model Group

Select all model groups with this defect resolved.

Table 4. Defect Resolution Information

If you believe that the defect is not fatal and does not interfere with the functionality of the app, you can fix it by selecting 'No need to fix' or 'Won't fix'.

After entering all required information and clicking the [Done] button, the status of the defect will change to 'Resolve'.

After resolving all reported defects, you must submit the corrected version of the app via the [Request New Release] button on the 'Applications > Distribute' page so that Samsung can verify it again.

The verification process does not automatically proceed even if it is 'Resolve'.

Resolving Compatibility Defect

Whenever a new Smart TV model is released, Samsung conducts its own compatibility test so that apps that are being serviced in the existing model can be properly serviced in the new model.

This process takes place before the new model group is released to the TV Seller Office, and reports compatibility issues to the Seller that need to be fixed before launching the app on the new model.

These issues are reported through the 'Applications > Compatibility Defect' menu, and the seller can submit a version that fixes the issue.

On the 'Applications > Compatibility Defect' page, a list of compatibility defects is listed by model group, and you can check which defects need to be resolved.

Defect Status Description
Open

Defects to be resolved
Resolve

This is a defect that has been resolved, and if you submit a modified version of the app, Samsung will check whether the defect is resolved.
Platform

App defect caused by the platform and it must be resolved by Sa
Postpone

Reported as a defect, but withheld. No need to solve
Close

Samsung confirms that the defect has been resolved and the process is completed.

Table 5. Defect Status

If you select one of the defects, you can view the details of that defect.

Field Description
Defect ID

Each defect has a unique compatibility defect ID in the format 'DFC-Created Date-Model Group'.
Defect Status

The status information of the defect can help you identify the defect that needs to be resolved.
Created Date

The date when defect is reported at the first time
Model Group

The model group where the defect occurred. The same defect can occur in several model groups.
Defect Degree

Samsung defines defect severity as three le
Frequency

How often the defect happened when verification: Always, Sometimes, Once
Check Item

It explains what test was executed.
Expected Result

It explains the test result expected when testing the above 'Check Item'.
Procedure

It explains the detailed test steps.
Pre-condition

It explains the test condition to be prepared.
Attachment

You can refer to the screen or log attached by the tester.

Table 6. Defect Information

In addition, you can check the tested TV environment information, and Samsung provides a guide for resolving the defect, so please refer to these information to resolve the defect.

Field Description
App Version

App version that was tested
Model Name

TV model information that was tested
Firmware Version

Firmware version information of the TV that was tested
Smart Hub Version

Smart Hub version information of the TV that was tested
Infolink Version

Infolink version information of the TV that was tested

Table 7. Test Environment

If you have more questions about the defect, please click the [1:1 Q&A] button to register your question. You can get direct help from a Samsung representative.

After fixing the defect, click the [Resolve] button to enter the cause and resolution of the defect, and change the status to 'Resolve'.

Input Field Description
Defect Cause

Choose one of the following for the cause of the defect: App defect, Cannot reproduce, Not a defect, Samsung/Platform defect
Solution Type

Choose one of the following for the defect resolution method: Fixed, No need to fix, Supported by Samsung, Won't fix
Solution Explanation

Describe how to solve the defect in detail.
Attachment

If you can provide any supplementary document, attach it.
Model Group

Select all model groups with this defect resolved.

Table 8. Defect Resolution Information

If you feel that the glitch is not fatal and does not interfere with the functionality of the app, you can fix it by selecting 'No need to fix' or 'Won't fix'.

After entering all required information and clicking the [Done] button, the status of the defect will change to 'Resolve'.

After resolving all reported defects, you must submit the corrected version of the app via the [Submit Compatibility Version] button on the 'Applications > Distribute' page for re-validation by Samsung.

The verification process does not automatically proceed even if it is 'Resolve'.