This guide explains how to fix and update the defects in the TV app that has been requested for distribution.
The app that has been requested to be released is reviewed by Samsung and tested for verification, which may be rejected during the process. If a defect is found in the app during the verification process, it may not be released. These issues are reported through the 'Applications > Defect Resolve' menu, and the seller must resolve the issue and resubmit it.
The 'Applications > Defect Resolve' menu is provided to sellers after a problem is reported after the app release request.
On the 'Applications > Defect Resolve' page, a list of defects is listed by model group, and you can check which defects need to be resolved.
Table 1. Defect Status
If you select one of the defects, you can view the details of that defect.
Table 2. Defect Information
In addition, you can check the tested TV environment information, and Samsung provides a guide for resolving the defect, so please refer to these information to resolve the defect.
Table 3. Test Environment
If you have more questions about the defect, please click the [1:1 Q&A] button to register your question. You can get direct support from a Samsung representative.
After fixing the defect, click the [Resolve] button to enter the cause and resolution of the defect, and change the status to 'Resolve'.
Table 4. Defect Resolution Information
If you believe that the defect is not fatal and does not interfere with the functionality of the app, you can fix it by selecting 'No need to fix' or 'Won't fix'.
After entering all required information and clicking the [Done] button, the status of the defect will change to 'Resolve'.
After resolving all reported defects, you must submit the corrected version of the app via the [Request New Release] button on the 'Applications > Distribute' page so that Samsung can verify it again. The verification process does not automatically proceed even if it is 'Resolve'.
When requesting the release of a new app version, you cannot select the model group that remains defective. First you need to fix all the defects.
Whenever a new Smart TV model is released, Samsung conducts its own compatibility test so that apps that are being serviced in the existing model can be properly serviced in the new model.
This process takes place before the new model group is released to the TV Seller Office, and reports compatibility issues to the Seller that need to be fixed before launching the app on the new model. These issues are reported through the 'Applications > Compatibility Defect' menu, and the seller can submit a version that fixes the issue.
The 'Applications > Compatibility Defect' menu is available to sellers after a compatibility problem is reported.
On the 'Applications > Compatibility Defect' page, a list of compatibility defects is listed by model group, and you can check which defects need to be resolved.
Table 5. Defect Status
Table 6. Defect Information
Table 7. Test Environment
If you have more questions about the defect, please click the [1:1 Q&A] button to register your question. You can get direct help from a Samsung representative.
Table 8. Defect Resolution Information
If you feel that the glitch is not fatal and does not interfere with the functionality of the app, you can fix it by selecting 'No need to fix' or 'Won't fix'.
After resolving all reported defects, you must submit the corrected version of the app via the [Submit Compatibility Version] button on the 'Applications > Distribute' page for re-validation by Samsung. The verification process does not automatically proceed even if it is 'Resolve'.
Model groups that remain defective cannot be selected when submitting a compatibility version. First you need to fix all the defects.