Resolving Defect

This guide explains how to fix and update the defects in the TV app that has been requested for distribution.

Resolving App Defect

The app that has been requested to be released is reviewed by Samsung and tested for verification, which may be rejected during the process. If a defect is found in the app during the verification process, it may not be released.
These issues are reported through the 'Applications > Defect Resolve' menu, and the seller must resolve the issue and resubmit it.

Note

The 'Applications > Defect Resolve' menu is provided to sellers after a problem is reported after the app release request.

Figure 1. Defect Resolve

Figure 1. Defect Resolve

On the 'Applications > Defect Resolve' page, a list of defects is listed by model group, and you can check which defects need to be resolved.

Table 1. Defect Status
Defect Status Description
Open Defects to be resolved
Resolve This is a defect that has been resolved, and if you submit a modified version of the app, Samsung will check whether the defect is resolved.
Platform App defect caused by the platform and it must be resolved by Samsung.
Close Samsung confirms that the defect has been resolved and the process is completed.

If you select one of the defects, you can view the details of that defect.

Table 2. Defect Information
Field Description
Defect ID Each defect has a unique defect ID in the format 'DF-Created Date-Model Group'.
Defect Status The status information of the defect can help you identify the defect that needs to be resolved.
Created Date The date when defect is reported at the first time
Model Group The model group where the defect occurred. The same defect can occur in several model groups.
Defect Degree Samsung defines defect severity as three levels: A > B > C
Frequency How often the defect happened when verification: Always, Sometimes, Once
Critical Defect Means a critical defect defined by Samsung and it explains why.
Check Item It explains what test was executed.
Actual Result Comparing with expectation, it explains the actually happened result when verification.
Expected Result It explains the test result expected when testing the above 'Check Item'.
Procedure It explains the detailed test steps.
Pre-condition It explains the test condition to be prepared.
Attachment You can refer to the screen or log attached by the tester.

In addition, you can check the tested TV environment information, and Samsung provides a guide for resolving the defect, so please refer to these information to resolve the defect.

Table 3. Test Environment
Field Description
App Version App version that was tested
Model Name TV model information that was tested
Firmware Version Firmware version information of the TV that was tested
Smart Hub Version Smart Hub version information of the TV that was tested
Infolink Version Infolink version information of the TV that was tested

If you have more questions about the defect, please click the [1:1 Q&A] button to register your question. You can get direct support from a Samsung representative.

After fixing the defect, click the [Resolve] button to enter the cause and resolution of the defect, and change the status to 'Resolve'.

Table 4. Defect Resolution Information
Input Field Description
Defect Cause Choose one of the following for the cause of the defect: App defect, Cannot reproduce, Not a defect, Samsung/Platform defect
Solution Type Choose one of the following for the defect resolution method: Fixed, No need to fix, Supported by Samsung, Won't fix
Solution Explanation Describe how to solve the defect in detail.
Attachment If you can provide any supplementary document, attach it.
Model Group Select all model groups with this defect resolved.

If you believe that the defect is not fatal and does not interfere with the functionality of the app, you can fix it by selecting 'No need to fix' or 'Won't fix'.

After entering all required information and clicking the [Done] button, the status of the defect will change to 'Resolve'.

After resolving all reported defects, you must submit the corrected version of the app via the [Request New Release] button on the 'Applications > Distribute' page so that Samsung can verify it again.
The verification process does not automatically proceed even if it is 'Resolve'.

Note

When requesting the release of a new app version, you cannot select the model group that remains defective. First you need to fix all the defects.

Resolving Compatibility Defect

Whenever a new Smart TV model is released, Samsung conducts its own compatibility test so that apps that are being serviced in the existing model can be properly serviced in the new model.

This process takes place before the new model group is released to the TV Seller Office, and reports compatibility issues to the Seller that need to be fixed before launching the app on the new model.
These issues are reported through the 'Applications > Compatibility Defect' menu, and the seller can submit a version that fixes the issue.

Note

The 'Applications > Compatibility Defect' menu is available to sellers after a compatibility problem is reported.

On the 'Applications > Compatibility Defect' page, a list of compatibility defects is listed by model group, and you can check which defects need to be resolved.

Table 5. Defect Status
Defect Status Description
Open Defects to be resolved
Resolve This is a defect that has been resolved, and if you submit a modified version of the app, Samsung will check whether the defect is resolved.
Platform App defect caused by the platform and it must be resolved by Samsung.
Postpone Reported as a defect, but withheld. No need to solve
Close Samsung confirms that the defect has been resolved and the process is completed.

If you select one of the defects, you can view the details of that defect.

Table 6. Defect Information
Field Description
Defect ID Each defect has a unique compatibility defect ID in the format 'DFC-Created Date-Model Group'.
Defect Status The status information of the defect can help you identify the defect that needs to be resolved.
Created Date The date when defect is reported at the first time
Model Group The model group where the defect occurred. The same defect can occur in several model groups.
Defect Degree Samsung defines defect severity as three levels: A > B > C
Frequency How often the defect happened when verification: Always, Sometimes, Once
Check Item It explains what test was executed.
Actual Result Comparing with expectation, it explains the actually happened result when verification.
Expected Result It explains the test result expected when testing the above 'Check Item'.
Procedure It explains the detailed test steps.
Pre-condition It explains the test condition to be prepared.
Attachment You can refer to the screen or log attached by the tester.

In addition, you can check the tested TV environment information, and Samsung provides a guide for resolving the defect, so please refer to these information to resolve the defect.

Table 7. Test Environment
Field Description
App Version App version that was tested
Model Name TV model information that was tested
Firmware Version Firmware version information of the TV that was tested
Smart Hub Version Smart Hub version information of the TV that was tested
Infolink Version Infolink version information of the TV that was tested

If you have more questions about the defect, please click the [1:1 Q&A] button to register your question. You can get direct help from a Samsung representative.

After fixing the defect, click the [Resolve] button to enter the cause and resolution of the defect, and change the status to 'Resolve'.

Table 8. Defect Resolution Information
Input Field Description
Defect Cause Choose one of the following for the cause of the defect: App defect, Cannot reproduce, Not a defect, Samsung/Platform defect
Solution Type Choose one of the following for the defect resolution method: Fixed, No need to fix, Supported by Samsung, Won't fix
Solution Explanation Describe how to solve the defect in detail.
Attachment If you can provide any supplementary document, attach it.
Model Group Select all model groups with this defect resolved.

If you feel that the glitch is not fatal and does not interfere with the functionality of the app, you can fix it by selecting 'No need to fix' or 'Won't fix'.

After entering all required information and clicking the [Done] button, the status of the defect will change to 'Resolve'.

After resolving all reported defects, you must submit the corrected version of the app via the [Submit Compatibility Version] button on the 'Applications > Distribute' page for re-validation by Samsung.
The verification process does not automatically proceed even if it is 'Resolve'.

Note

Model groups that remain defective cannot be selected when submitting a compatibility version. First you need to fix all the defects.