Dev Support | Samsung Developer
dev support connect with our expert community, get support and answers to your questions, and discover how to become a samsung developer. support channels ask the community visit the samsung developer forums to exchange ideas with other developers and designers. frequently asked questions browse questions asked by other developers before submitting a support request. developer support submit a support request and receive a response within 2 business days. a samsung account is required. looking for support requests? have you already submitted a support request through samsung developers? visit your samsung account dashboard to track your requests. go to dashboard recommended articles before submitting a support request, check if these articles answer your questions. get started in galaxy store find out how to start selling your apps in the galaxy store become a theme designer apply to be a theme designer by submitting a design mockup use emulator skins learn about using the available emulator skins for samsung devices publish a watch face understand the watch face review policy before submitting your design faq browse the most frequently asked questions and answers for samsung developers. faq search form search submit all all distribute general develop no search results. try using another keyword. distribute how do i publish my apps and games in galaxy store? please review get started in galaxy store. distribute can i publish the same apk i have in other app stores? there are certain recommendations you need to follow. please review recommendations to bring your game to galaxy store. distribute how do i change the country that shows up in my seller portal registration? the country displayed is based on your samsung account. please submit a 1:1 inquiry to the samsung account support team. general can you tell me when my device is going to get a software update? the developer support team does not have information about os updates for specific device models as this depends on each specific device country and carrier. general when will i get a solution for my support request? it says it is under review. the developer support team is actively working with different engineering teams to address the inquiries that we receive. we try to keep you informed of the status of your request and we will communicate any update as soon as we have one. you are also welcome to ask for an update at any time. general i have a great idea for samsung, can i share it with you to make it happen? samsung electronics and its employees do not accept, review, or consider ideas, suggestions, or concepts that have not been officially requested by us. this is to prevent any potential dispute or misunderstanding as to the similarity between unsolicited submissions and our internally and independently developed products, technology and services. general can you help me unlock my phone bootloader? we do not have information about unlocking devices. please reach out to the samsung customer support team for further guidance. you can find the available channels in your country at www.samsung.com/support. general i am a phone case manufacturer, i need cad models and hardware dimensions from samsung devices. can you provide them? unfortunately, we do not have this type of information. develop where can i find the samsung usb driver to connect my phone to my computer? the samsung usb driver can be downloaded from the samsung android usb driver page. develop can you help me build and test app prototypes? the developer support team can help answer questions related to samsung-specific sdks and tools. the team does not do app development—we only provide guidance on how to use samsung technologies. tip do you want to test your app on a samsung device but don't have access to one? using the remote test lab service, remote access to an actual samsung device is available! you can install and test your app, capture screenshots, record video, and monitor and download log information. develop can you help me with an issue related to android apis? the samsung developer program technical support team provides guidance to developers and designers who are integrating samsung sdks and/or using samsung tools. if the issue you are seeing is specific to samsung devices, please see the next faq. develop can you help me with an issue reproduced only on samsung devices? if you experience an issue in your application only in samsung specific devices, please use the support form and provide the following information:code snippet and/or steps to reproduce the issue—in this case, how frequently does this happen?device information (model id, os version, build number)dumpstate logplease take the dump-state log by doing the following:immediately after reproducing the issue, dial *#9900# and, if the debug level is disabled/low, tap to select mid. this restarts the device.again dial *#9900# and press run dumpstate/logcat/when it is finished, press copy to sdcard (include cp ramdump)in the main folder of the device file system there is a new folder named 'log'. the log file should be there. general i just bought a samsung device and now it stopped working. can you help me? the samsung developer program technical support team provides guidance to developers and designers who are integrating samsung sdks and/or using samsung tools. for device specific issues and/or questions please contact samsung customer support. you can find the support channels available in your country at www.samsung.com/support. general i have a list of suggestions and improvements for samsung devices and/or apps, can you implement them? thank you for reaching out to us. the samsung developer program technical support team provides guidance to developers and designers who are integrating samsung sdks and/or using samsung tools. we value your feedback, therefore please share it in the samsung members community. you can do so directly from your mobile phone using the samsung members app. develop how can i download and implement the s pen sdk? the s pen remote sdk provides support for the s pen in current devices and can be downloaded from the galaxy s pen remote sdk page. note the s pen sdk was deprecated in 2019 and there is no official support, download link, or implementation documentation available. develop how can i set longer exposure time for my camera app? the exposure time range depends on device capability, which is suitable for general purpose development. even though the camera capability is limited, a configuration beyond the capability still works. but the consistency/validity cannot be guaranteed in this case.