Developer Support

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Frequently Asked Questions

Browse questions asked by other developers before submitting a support request ticket.

Developer Support

Need developer technical support? Login with your Samsung Account to submit a support request ticket and our team will respond within 1 business day.

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FAQ

Find the most frequently asked questions and answers for Samsung Developers.

FAQ Search Form
There are certain recommendations you need to follow. Please review this information.
The country displayed is based on your Samsung Account. Please submit a 1:1 Inquiry to the Samsung Account support team.
You must receive approval from the Galaxy Watch Review Team in order to distribute or sell your watch faces in Galaxy Store again. For more information please visit Watch Face Design Review page.
The Developer Support team does not have information about OS updates for specific device models as this depends on each specific device country and carrier.
The Developer Support team is actively working with different engineering teams to address the inquiries that we receive. We try to keep you informed of the status of your request and we will communicate any update as soon as we have one. You are also welcome to ask for an update at any time.
Samsung Electronics and its employees do not accept, review, or consider ideas, suggestions, or concepts that have not been officially requested by us. This is to prevent any potential dispute or misunderstanding as to the similarity between unsolicited submissions and our internally and independently developed products, technology and services.
We do not have information about unlocking devices. Please reach out to Samsung Customer Support team for further guidance. You can find the available channels in your country at www.samsung.com/support.
Unfortunately, we do not have this type of information.
USB drivers can be downloaded here.
The Developer Support team can help answer questions related to Samsung specific SDKs and tools. The team will not do app development, we only provide guidance on how to use Samsung technologies. Do you want to test your app on a Samsung device but don't have access to one? Using the Remote Test Lab (RTL) service, remote access to an actual Samsung device is available! You can install and test your app, capture screenshots, record video, and monitor and download log information.
The Samsung Developer Program Technical Support team provides guidance to developers and designers who are integrating Samsung SDKs and/or using Samsung Tools. If the issue you are seeing is specific to Samsung devices, please see the following FAQ.
If you experience an issue in your application only in Samsung specific devices, please use the support form and provide the following information:
  • Code snippet and/or steps to reproduce the issue - in this case, how frequently does this happen?
  • Device information (Model ID, OS version, Build number)
  • dumpstate log
Please take the dump-state log by doing the following:
  • Immediately after reproducing the issue, dial *#9900# and, if the Debug Level is Disabled/LOW, tap to select MID. This restarts the device.
  • Again dial *#9900# and press RUN DUMPSTATE/LOGCAT/
  • When it is finished, press COPY TO SDCARD (INCLUDE CP RAMDUMP)
In the main folder of the device file system there is a new folder named 'log'. The log file should be there.
The Samsung Developer Program Technical Support team provides guidance to developers and designers who are integrating Samsung SDKs and/or using Samsung Tools. For device specific issues and/or questions please contact Samsung Customer Support. You can find the support channels available in your country at www.samsung.com/support.
Thank you for reaching out. The Samsung Developer Program Technical Support team provides guidance to developers and designers who are integrating Samsung SDKs and/or using Samsung Tools. We value your feedback, therefore please share it at Samsung Members community. You can do so directly from your mobile phone using Samsung Members App.
SPen SDK was deprecated in 2019, there is no official support for this SDK. That is why there is no official download link or implementation documentation available.
The SPen Remote SDK provides support for SPen in current devices.
The exposure time range depends on device capability, which is suitable for general purpose development. Even though the camera capability is limited, a configuration beyond the capability still works. But the consistency/ validity cannot be guaranteed in this case.