TV Seller Office Membership Q&A
ticket and provide the following information current owner's seller office id new owner's seller office id application id the request is handled after the seller office administrator reviews it #transfer application ownership q3 can multiple seller office accounts manage the same application? yes to manage an application using multiple seller office accounts, create a group and invite the other seller office accounts to join it a seller office account can belong to only 1 group at a time for more information, see the managing seller groups guide #application management#seller office account#multiple q4 how do i join or leave a group? to join a group, you must not be in one already if you receive an invitation email from the group manager, click the invitation link to join the group in the seller office, you can also send a membership request to a group manager by clicking "go to join group" to leave a group, click the "withdraw" on the "membership > group members" menu for more information, see the managing seller groups guide #join group#leave group q5 what is the role of a group manager? in addition to managing applications, the group manager can invite members to a group, confirm or reject requests to join a group, removing members from a group, transfer the group administrator role, and manage group information for more information, see the managing seller groups guide #group manager role q6 can i send an invitation to someone who is already a member of another group? yes you can send them an invitation to join your group, but before they can accept the invitation, they must leave their current group #group membership#invitation q7 can i delete my group? yes when you move to another group, your previous group is automatically deleted all applications owned by you are also moved together to delete the group without moving to another group, the group manager must create a "1 1 q&a" ticket, providing the reason for deleting the group after all applications belonging to the group must be terminated after then, the seller office administrator handles the request #delete group q8 can i change the email address for my seller office account? your email address serves as your seller office id and cannot be changed however, you can create a new seller office id with a new email address and transfer application ownership to the new seller office id to transfer ownership of an application to the new seller office id, create a "1 1 q&a" ticket and provide the following information current seller office id new seller office id application id the request is handled after the seller office administrator reviews it #change email#seller office account q9 how do i change or reset my seller office password? the seller office account uses your samsung account login information to change or reset your password, go to your samsung account #change password#reset password q10 how do i modify my seller information in the seller office? you can modify the seller information that will be used in the future in the "membership > group information" menu, and you can modify the seller information of the existing application in the "service info" menu of the application #modify seller information q11 my colleague has left the company and i do not have access to their samsung seller office account how can i take ownership of their applications? contact your content manager and explain your situation you may be asked to provide proof that you belong to the same organization and have permission to claim application ownership #transfer ownership