Certification Process Q&A

The following questions are related to the QA certification process.

The time required to certify and publish your application depends on tester availability and the number of certification rounds needed to resolve defects. Because there are many applications to be tested, it can take some time to certify your applications. To reduce the number of possible defects, test the application comprehensively before submitting it.

To request an expedited review, create a "1:1 Q&A" ticket describing your need.


#defect resolution #expedited #review #speed up #testing

For information on the mandatory features and specific test cases that are verified during certification, see the Development Checklist guide.

Before an application can be published, it is tested by the QA certification team to make sure essential features are implemented, functional, and follow Samsung TV application policies.


#checklist #development #essential #feature #mandatory #pointer #policy #rule #test case #testing

The application status represents the application's overall stage in the application life cycle. And the model group status represents the certification process stage for that specific model group.

For detailed information on the application and model group status labels, see Changing Application Status guide.


#app status #application status #certification process #life cycle #model group status #registration

If your application content has geolocation or IP-restricted access, you must list the applicable countries and permit access through a VPN, or whitelist the testing IP addresses. To access the testing IP address list, select "Guide > Self Checklist" in the Seller Office.

You must provide the configuration needed for the QA certification team to fully verify all application features. If a feature cannot be tested, it causes application certification to fail with critical defects.

For more information on the required test information, see the Use cases section.


#critical defect #geoblocking #geolocation #geo restricted #self checklist #testing IP address #whitelist #VPN

Most application information can be modified at any time. However, the following application information cannot be modified during the certification process:

  • Application title (for the default language)
  • Category
  • Icon images
  • Country

For more information, see the Entering Application Information guide.


#app info #app information #application information #change #information #modify

Yes. You can drop the application version or model group from the certification process on the "Distribute > App Service" menu. The dropped model group or version are removed from the certification process.

For more information, see the To Cancel Release Request guide.


#cancel #drop #model group #remove #sp review #testing

Your application is tested on devices from each model group selected in your application submission.


#model #model group #testing

Yes. You can add or remove target model groups during certification.

To add target model groups, add a model group while requesting a new release. If you so the certification process is initiated for the added model groups.

To remove target model groups, drop the model group to remove through the "Distribute > App Service" menu. The dropped model groups are removed from the certification process.

For information on how to drop, see the To Cancel Release Request guide. For information on how to release, the Requesting New Release guide.


#add model group #certification drop #model group #remove model group

Yes. After the application passes certification, it is published separately for each model group. You can expand application support to more model groups at any time by adding a model group when you request a new release.


#model group #publication #separate #staggered release

Once you have requested release, even if you modify the test information on the "Verification Info" menu, it can not reach the QA certification team while the certification process.

If the additional information is crucial, you must drop the certification process and then request a new release with the "Verification Info" that contains the complete test information.


#add information #test information #testing

The various QA certification teams worldwide have different holidays, which can delay the certification process. To request a status update or an expedited review, create a "1:1 Q&A" ticket describing your need.


#certification center #holiday #status update

If your application supports credit card purchases, you must provide test credit card information in the App UI Description file. A video of the feature being used is not acceptable.

You must provide all the information needed for the QA certification team to fully verify all application features. Missing test information causes application certification to fail with critical defects.

For more information on the required test information, see the Use cases section.


#credit card #critical defect #in app purchase #payment #test information

If your application requires a user login, you must provide test account credentials, such as PIN codes, or usernames and passwords, in the App UI Description file.

You must provide all the information needed for the QA certification team to fully verify all application features. Missing test information causes application certification to fail with critical defects.

For more information on the required test information, see the Use cases section.


#critical defect #missing information #test account #test information #user login

By default, an application will be released as soon as the certification process is completed. If you want it to be released at a certain time, you must contact your local Content Manager or create a "1:1 Q&A" ticket.


#change #launch date #modify #publication #publishing #release date #release request date

After the application has been submitted, the application service country can only be modified by agreement with your Content Manager. To change or add target countries for your application, contact your Content Manager.


#partner group #partnership #service country #target country

To request security white papers, contact your local Content Manager.


#security #technical #white paper

While your application is undergoing certification for a specific model group, you cannot submit an updated version for the same model group.

You can submit the update after the certification process completes or you drop the certification process.

For information on how to drop, see the To Cancel Release Request guide.


#drop #model group #update #version up #waiting for release

Some time before the latest TV model groups become available to you in the Seller Office, each published partner application is tested on them for compatibility. If there are no critical defects, the application is published for the new model groups.

Otherwise, to ensure your application is available for the model groups immediately, you can fix the defects and submit a compatibility version. For more information, Resolving Compatibilitiy Defect guide and the Submitting Compatibility Version guide.


#compatibility #compatibility defect resolution #future model #model group #new model #version

If you have crucial instructions that must be followed when publishing the application, specify the instructions at the top of the "Note to Tester" field while requesting your application release, using a clear heading.

To make sure the Seller Office is aware of the request, also create a "1:1 Q&A" ticket detailing your publication instructions.


#notification #publication instructions #publishing #special request

No. To ensure that the application works properly when it is published, the application must access live server content. Do not submit an application that accesses only test servers.


#app update #application update #live server #publish #test server #testing #version up