Resolving Defects
resolving defects this guide explains how to fix and update defects in a tv application that has been requested for distribution resolving application defect an application that has been requested to be released is reviewed by samsung and tested for verification, and it may be rejected during this process if a defect is found in the application during the verification process, it cannot be released these issues are reported through the "applications > defect resolve" menu, and the seller must resolve the issue and resubmit it notethe "applications > defect resolve" menu is shown to sellers after a problem is reported following the application release request on the "defect resolve" page, a list of defects is listed by model group, and you can check which defects need to be resolved defect status description open there are defects to be resolved resolve the defect has been resolved, and samsung will check and confirm the resolution when a new version is submitted platform the application defect has been caused by the platform and it must be resolved by samsung close samsung confirms that the defect has been resolved and the process is completed the "tizen xx" number shown next to the model group is information about the latest tizen version that the application has submitted, meaning this defect was found in that tizen version if you select one of the defects, you can view the details of that defect field description defect id each defect has a unique defect id in the format 'df-created date-model group' defect status the status information of the defect can help you identify the defect that needs to be resolved created date the date when defect is reported for the first time model group the model group where the defect occurred the same defect can occur in several model groups defect degree samsung classifies defect severity in 3 levels a > b > c frequency how often the defect happened during verification always, sometimes, once critical defect the defect defined as critical by samsung, together with an explanation for the classification check item explains what test was executed when the defect occurred actual result explains what actually happened when performing the test listed under 'check item' expected result explains the test result expected when performing the test listed under 'check item' procedure explains the detailed test steps pre-condition explains the test conditions to be prepared attachment contains a screenshot or log attached by the tester, for reference in addition, you can check the tested tv environment information, and samsung provides a guide for resolving the defect, so refer to this information to aid in the resolution field description app version application version that was tested model name tv model information that was tested firmware version firmware version of the tv that was tested smart hub version smart hub version of the tv that was tested infolink version infolink version of the tv that was tested if you have more questions about the defect, click the "1 1 q&a" button to register your question, and you can get direct support from a samsung representative after fixing the defect, click the "resolve" button to enter the cause and resolution of the defect, and change the defect status to 'resolve' input field description defect cause choose one of the following for the cause of the defect app defect, cannot reproduce, not a defect, samsung/platform defect solution type choose one of the following for the defect resolution method fixed, no need to fix, supported by samsung, won't fix solution explanation describe how to solve the defect in detail attachment attach any relevant supplementary information, if you have it model group select all model groups with this defect resolved if you believe that the defect is not fatal and does not interfere with the functionality of the application, you can resolve it by selecting 'no need to fix' or 'won't fix' after entering all required information and clicking the "done" button, the status of the defect is changed to 'resolve' after resolving all reported defects, you must submit the corrected version of the application by clicking the "request new release" button on the "applications > distribute" page so that samsung can verify it again the verification process does not automatically proceed even if the defect status is 'resolve' warningwhen requesting the release of a new application version, you cannot select a model group that contains one or more defects they all need to be fixed first resolving compatibility defect whenever a new smart tv model is released or a new tizen version is released to upgrade the previous model group, samsung conducts its own compatibility tests to ensure that the applications being serviced by the existing model and the tizen version can be serviced normally by the new model and the tizen version this process takes place before new model groups and tizen versions are released to the tv seller office, reporting to the seller any compatibility issues that need to be fixed before the application is released to the new model and tizen versions these issues can be viewed in the "applications > compatibility defect" menu, the seller must submit an application version that fixes them notethe "applications > compatibility defect" menu is available to sellers if a compatibility problem has been reported on the "compatibility defect" page, a list of compatibility defects is listed by model group and you can check which defects need to be resolved defect status description open there are defects to be resolved resolve the defect has been resolved, and samsung will check and confirm the resolution when a new version is submitted platform the application defect has been caused by the platform and it must be resolved by samsung postpone reported as a defect, but withheld no need to fix close samsung confirms that the defect has been resolved and the process is completed the "tizen xx" number shown next to the model group is information about the tizen version in the model group, meaning this defect was found in that version if you select one of the defects, you can view the details of that defect field description defect id each defect has a unique compatibility defect id in the format 'dfc-created date-model group' defect status the status information of the defect can help you identify the defect that needs to be resolved created date the date when defect is reported for the first time model group the model group where the defect occurred the same defect can occur in several model groups defect degree samsung classifies defect severity in 3 levels a > b > c frequency how often the defect happened during verification always, sometimes, once check item explains what test was executed when the defect occurred expected result explains the test result expected when performing the test listed under 'check item' procedure explains the detailed test steps pre-condition explains the test conditions to be prepared attachment contains a screenshot or log attached by the tester, for reference in addition, you can check the tested tv environment information, and samsung provides a guide for resolving the defect, so refer to this information to aid in the resolution field description app version application version that was tested model name tv model information that was tested firmware version firmware version of the tv that was tested smart hub version smart hub version of the tv that was tested infolink version infolink version of the tv that was tested if you have more questions about the defect, click the "1 1 q&a" button to register your question, and you can get direct support from a samsung representative after fixing the defect, click the "resolve" button to enter the cause and resolution of the defect, and change the defect status to 'resolve' input field description defect cause choose one of the following for the cause of the defect app defect, cannot reproduce, not a defect, samsung/platform defect solution type choose one of the following for the defect resolution method fixed, no need to fix, supported by samsung, won't fix solution explanation describe how to solve the defect in detail attachment attach any relevant supplementary information, if you have it model group select all model groups with this defect resolved if you believel that the defect is not fatal and does not interfere with the functionality of the application, you can resolve it by selecting 'no need to fix' or 'won't fix' after entering all required information and clicking the "done" button, the status of the defect is changed to 'resolve' after resolving all reported defects, you must submit the corrected version of the application by clicking the "submit compatibility version" button on the "applications > distribute" page for re-validation by samsung the verification process does not automatically proceed even if the defect status is 'resolve' warningmodel groups that contain defects cannot be selected when submitting a compatibility version, you need to fix all the defects first