Resolving Defects
This guide explains how to fix and update defects in a TV application that has been requested for distribution.
Resolving Application Defect
An application that has been requested to be released is reviewed by Samsung and tested for verification, and it may be rejected during this process. If a defect is found in the application during the verification process, it cannot be released.
These issues are reported through the "Applications > Defect Resolve" menu, and the seller must resolve the issue and resubmit it.
On the "Applications > Defect Resolve" page, a list of defects is listed by model group, and you can check which defects need to be resolved.
| Defect Status | Description |
|---|---|
| Open | There are defects to be resolved. |
| Resolve | The defect has been resolved, and Samsung will check and confirm the resolution when a new version is submitted. |
| Platform | The application defect has been caused by the platform and it must be resolved by Samsung. |
| Close | Samsung confirms that the defect has been resolved and the process is completed. |
Table 1. Defect status
If you select one of the defects, you can view the details of that defect.
| Field | Description |
|---|---|
| Defect ID | Each defect has a unique defect ID in the format 'DF-Created Date-Model Group'. |
| Defect Status | The status information of the defect can help you identify the defect that needs to be resolved. |
| Created Date | The date when defect is reported for the first time. |
| Model Group | The model group where the defect occurred. The same defect can occur in several model groups. |
| Defect Degree | Samsung classifies defect severity in 3 levels: A > B > C. |
| Frequency | How often the defect happened during verification: Always, Sometimes, Once. |
| Critical Defect | The defect defined as critical by Samsung, together with an explanation for the classification. |
| Check Item | Explains what test was executed when the defect occurred. |
| Actual Result | Explains what actually happened when performing the test listed under 'Check Item'. |
| Expected Result | Explains the test result expected when performing the test listed under 'Check Item'. |
| Procedure | Explains the detailed test steps. |
| Pre-condition | Explains the test conditions to be prepared. |
| Attachment | Contains a screenshot or log attached by the tester, for reference. |
Table 2. Defect information
In addition, you can check the tested TV environment information, and Samsung provides a guide for resolving the defect, so refer to this information to aid in the resolution.
| Field | Description |
|---|---|
| App Version | Application version that was tested. |
| Model Name | TV model information that was tested. |
| Firmware Version | Firmware version of the TV that was tested. |
| Smart Hub Version | Smart Hub version of the TV that was tested. |
| Infolink Version | Infolink version of the TV that was tested. |
Table 3. Test environment
If you have more questions about the defect, click the "1:1 Q&A" button to register your question, and you can get direct support from a Samsung representative.
After fixing the defect, click the "Resolve" button to enter the cause and resolution of the defect, and change the defect status to 'Resolve'.
| Input Field | Description |
|---|---|
| Defect Cause | Choose one of the following for the cause of the defect: App defect, Cannot reproduce, Not a defect, Samsung/Platform defect. |
| Solution Type | Choose one of the following for the defect resolution method: Fixed, No need to fix, Supported by Samsung, Won't fix. |
| Solution Explanation | Describe how to solve the defect in detail. |
| Attachment | Attach any relevant supplementary information, if you have it. |
| Model Group | Select all model groups with this defect resolved. |
Table 4. Defect resolution information
If you believe that the defect is not fatal and does not interfere with the functionality of the application, you can resolve it by selecting 'No need to fix' or 'Won't fix'.
After entering all required information and clicking the "Done" button, the status of the defect is changed to 'Resolve'.
After resolving all reported defects, you must submit the corrected version of the application by clicking the "Request New Release" button on the "Applications > Distribute" page so that Samsung can verify it again.
The verification process does not automatically proceed even if the defect status is 'Resolve'.
Resolving Compatibility Defect
Whenever a new Smart TV model is released, Samsung conducts its own compatibility test so that applications that are supported by the existing model can be supported by the new one as well.
This process takes place before the new model group is released to the TV Seller Office, and compatibility issues that need to be fixed before launching the application on the new model are reported to the seller.
These issues can be viewed in the "Applications > Compatibility Defect" menu, and in order for the application to be eligible to be released on the new model, the seller must submit a version that fixes them.
On the "Applications > Compatibility Defect" page, a list of compatibility defects is listed by model group and you can check which defects need to be resolved.
| Defect Status | Description |
|---|---|
| Open | There are defects to be resolved. |
| Resolve | The defect has been resolved, and Samsung will check and confirm the resolution when a new version is submitted. |
| Platform | The application defect has been caused by the platform and it must be resolved by Samsung. |
| Postpone | Reported as a defect, but withheld. No need to fix. |
| Close | Samsung confirms that the defect has been resolved and the process is completed. |
Table 5. Defect status
If you select one of the defects, you can view the details of that defect.
| Field | Description |
|---|---|
| Defect ID | Each defect has a unique compatibility defect ID in the format 'DFC-Created Date-Model Group'. |
| Defect Status | The status information of the defect can help you identify the defect that needs to be resolved. |
| Created Date | The date when defect is reported for the first time. |
| Model Group | The model group where the defect occurred. The same defect can occur in several model groups. |
| Defect Degree | Samsung classifies defect severity in 3 levels: A > B > C. |
| Frequency | How often the defect happened during verification: Always, Sometimes, Once. |
| Check Item | Explains what test was executed when the defect occurred. |
| Expected Result | Explains the test result expected when performing the test listed under 'Check Item'. |
| Procedure | Explains the detailed test steps. |
| Pre-condition | Explains the test conditions to be prepared. |
| Attachment | Contains a screenshot or log attached by the tester, for reference. |
Table 6. Defect information
In addition, you can check the tested TV environment information, and Samsung provides a guide for resolving the defect, so refer to this information to aid in the resolution.
| Field | Description |
|---|---|
| App Version | Application version that was tested. |
| Model Name | TV model information that was tested. |
| Firmware Version | Firmware version of the TV that was tested. |
| Smart Hub Version | Smart Hub version of the TV that was tested. |
| Infolink Version | Infolink version of the TV that was tested. |
Table 7. Test environment
If you have more questions about the defect, click the "1:1 Q&A" button to register your question, and you can get direct support from a Samsung representative.
After fixing the defect, click the "Resolve" button to enter the cause and resolution of the defect, and change the defect status to 'Resolve'.
| Input Field | Description |
|---|---|
| Defect Cause | Choose one of the following for the cause of the defect: App defect, Cannot reproduce, Not a defect, Samsung/Platform defect. |
| Solution Type | Choose one of the following for the defect resolution method: Fixed, No need to fix, Supported by Samsung, Won't fix. |
| Solution Explanation | Describe how to solve the defect in detail. |
| Attachment | Attach any relevant supplementary information, if you have it. |
| Model Group | Select all model groups with this defect resolved. |
Table 8. Defect resolution information
If you believel that the defect is not fatal and does not interfere with the functionality of the application, you can resolve it by selecting 'No need to fix' or 'Won't fix'.
After entering all required information and clicking the "Done" button, the status of the defect is changed to 'Resolve'.
After resolving all reported defects, you must submit the corrected version of the application by clicking the "Submit Compatibility Version" button on the "Applications > Distribute" page for re-validation by Samsung.
The verification process does not automatically proceed even if the defect status is 'Resolve'.