This guide explains how to fix and update defects in a TV application that has been requested for distribution.
An application that has been requested to be released is reviewed by Samsung and tested for verification, and it may be rejected during this process. If a defect is found in the application during the verification process, it cannot be released. These issues are reported through the "Applications > Defect Resolve" menu, and the seller must resolve the issue and resubmit it.
On the "Applications > Defect Resolve" page, a list of defects is listed by model group, and you can check which defects need to be resolved.
Table 1. Defect status
If you select one of the defects, you can view the details of that defect.
Table 2. Defect information
In addition, you can check the tested TV environment information, and Samsung provides a guide for resolving the defect, so refer to this information to aid in the resolution.
Table 3. Test environment
If you have more questions about the defect, click the "1:1 Q&A" button to register your question, and you can get direct support from a Samsung representative.
After fixing the defect, click the "Resolve" button to enter the cause and resolution of the defect, and change the defect status to 'Resolve'.
Table 4. Defect resolution information
If you believe that the defect is not fatal and does not interfere with the functionality of the application, you can resolve it by selecting 'No need to fix' or 'Won't fix'.
After entering all required information and clicking the "Done" button, the status of the defect is changed to 'Resolve'.
After resolving all reported defects, you must submit the corrected version of the application by clicking the "Request New Release" button on the "Applications > Distribute" page so that Samsung can verify it again. The verification process does not automatically proceed even if the defect status is 'Resolve'.
Whenever a new Smart TV model is released, Samsung conducts its own compatibility test so that applications that are supported by the existing model can be supported by the new one as well.
This process takes place before the new model group is released to the TV Seller Office, and compatibility issues that need to be fixed before launching the application on the new model are reported to the seller. These issues can be viewed in the "Applications > Compatibility Defect" menu, and in order for the application to be eligible to be released on the new model, the seller must submit a version that fixes them.
On the "Applications > Compatibility Defect" page, a list of compatibility defects is listed by model group and you can check which defects need to be resolved.
Table 5. Defect status
Table 6. Defect information
Table 7. Test environment
Table 8. Defect resolution information
If you believel that the defect is not fatal and does not interfere with the functionality of the application, you can resolve it by selecting 'No need to fix' or 'Won't fix'.
After resolving all reported defects, you must submit the corrected version of the application by clicking the "Submit Compatibility Version" button on the "Applications > Distribute" page for re-validation by Samsung. The verification process does not automatically proceed even if the defect status is 'Resolve'.