FAQ
certification not being performed correctly perform the certification process again in this order distributor certification -> build -> run on device distributor certification can be performed by going to the menu bar and selecting project > distributor certificate if you have reset or otherwise changed your device, you need to perform the distributor certification again q22 what is a distributor certificate and how is it used? the distributor certificate is used for signing and verifying your app it identifies the distributor for example, galaxy store and grants privileges to that distributor for testing purposes, it ensures that your signed application is installed on registered devices only in order to test your app on a device, the device must be registered in your personal distributor certificate then, you must build your app, which signs the app using your personal distributor certificate to generate a personal distributor certificate and register a samsung device, using galaxy watch studio, from the main menu bar, click project > distribute certificate for more information, see get your certificates the personal distributor certificate is used for testing only when you release your app for sale in galaxy store, your personal distributor certificate is replaced by an official distributor certificate if you upgrade a registered device for example, you upgrade the tizen os , you may need to re-register the device in your personal distributor certificate for example, if you upgrade your gear 3 or sport watch to tizen 4 0, you must re- register the device in your personal distributor certificate and rebuild your app before testing it on the device you may encounter one of the following error messages if there is a problem with the distributor certificate message cause solution account in device profile mismatch with distributor certificate the device has been upgraded and the duid device unique identifier has changed re-register the device in your personal distributor certificate and rebuild your app launching appmanagerappid has encountered a problem the device is not found in your personal distributor certificate or your personal distributor certificate was not created properly register the device in your personal distributor certificate or re-create your personal distributor certificate and rebuild your app the application installation on the device has failed due to a signature error! error code -12 you used the tizen studio distributor certificate when building your app, not the distributor certificate generated by the samsung certificate extension select or create a distributor certificate for your samsung device using the certificate manager and rebuild your app for information about the samsung certificate extension, see installing certificate extension for information about the certificate manager, see creating certificates and managing certificate profile for more information about distributor certificates, see getting the certificates q23 why can’t i connect to my device? note if you cannot connect because of a firewall or do not have wi-fi, you must use sdboverbt connect your watch to your phone over bluetooth with your phone physically connected to your pc see connect to gws for more information if your pc is physically connected to the network, unplug your cable and connect your pc to the network using wi-fi the watch must be in debug mode and wi-fi in always-on mode if you enable debugging, restart power off then power on the watch connect to the watch using its ip address in gws, click on the run on device icon, click +, enter the ip address, and click ok to find the ip address of your watch launch settings, scroll to and tap connections, scroll to wi-fi, verify that it is connected to the correct network, tap wi-fi, scroll to and tap wi-fi networks, tap your wi-fi network, then scroll to and make note of the ip address verify that your pc and watch are connected to the same access point/network the first three fields of the ip addresses must match for example watch = 111 112 113 89 pc = 111 112 113 123 you must have acknowledged the rsa key screen on the watch allows for data transfer between the watch and your pc if you missed this screen or don’t remember if you acknowledged it, disable bluetooth, restart power off then power on the watch, and, after the message that shows your watch has reconnected to the network disappears, wait 30 - 60 seconds, then try connecting again keep your watch nearby and active as the rsa key screen displays for only a few seconds you may need to repeat these steps increasing the wait time after wi-fi has connected to get to and acknowledge the rsa key screen if you have a dual-band router, your pc and watch may both need to be using the 2 4 ghz band other options if available, try using another network for example, use your phone as a mobile hotspot connect both your watch and pc to this network tip using your phone as a hotspot is useful when traveling use sdboverbt connect your watch to your phone over bluetooth with your phone physically connected to your pc see connect to gws for more information if you have tizen studio installed, use the device manager to connect to the device first then, connect the device to gws note it can take up to four hours to install tizen studio q24 how to upload watch faces for galaxy watch and older gear devices? when you create a new watch face app, you must create two separate tpk files one for galaxy watch [tizen 4 0 and above], and another for gear s3 and older devices [tizen 3 0 and below] and upload both files at the same time build two tpk files you must build twice for each build, set a different target api version, and enter a different version number build two tpk files one for galaxy watch tizen 4 0 and later and one for older gear models tizen 3 0 and earlier in the build settings, make sure that both tpk files must have the same package name both tpk files must have their own version numbers both tpk files must have their own target api versions one 3 0 and below, and the other 4 0 and above in file browser, note the two different tpk files that were generated upload both files at the same time go to https //seller samsungapps com and upload the first binary select add more binary upload the second binary at this point, a standard notice about samsung version policy may appear, which you can disregard two binaries are now updated tw4 will be downloaded by galaxy watch tizen 4 0 and later , and tw3 will be downloaded by gear s3 or older models tizen 3 0 and earlier continue the app information process enter all required information after you upload the binary files, complete testing and verification, and start your service