Certification Process Q&A
certification process q&a the following questions are related to the qa certification process q1 how long does the certification and publication processes take? can i request an expedited review? the time required to certify and publish your application depends on tester availability and the number of certification rounds needed to resolve defects because there are many applications to be tested, it can take some time to certify your applications to reduce the number of possible defects, test the application comprehensively before submitting it to request an expedited review, create a "1 1 q&a" ticket describing your need #defect resolution #expedited #review #speed up #testing q2 what are the mandatory features for samsung smart tv applications? for information on the mandatory features and specific test cases that are verified during certification, see the development checklist guide before an application can be published, it is tested by the qa certification team to make sure essential features are implemented, functional, and follow samsung tv application policies #checklist #development #essential #feature #mandatory #pointer #policy #rule #test case #testing q3 what do the application and model group status labels mean? the application status represents the application's overall stage in the application life cycle and the model group status represents the certification process stage for that specific model group for detailed information on the application and model group status labels, see changing application status guide #app status #application status #certification process #life cycle #model group status #registration q4 my application restricts content access to specific countries or ip addresses which ip addresses are used by testers? if your application content has geolocation or ip-restricted access, you must list the applicable countries and permit access through a vpn, or whitelist the testing ip addresses to access the testing ip address list, select "guide > self checklist" in the seller office you must provide the configuration needed for the qa certification team to fully verify all application features if a feature cannot be tested, it causes application certification to fail with critical defects for more information on the required test information, see the use cases section #critical defect #geoblocking #geolocation #geo restricted #self checklist #testing ip address #whitelist #vpn q5 can i modify the application information during certification? most application information can be modified at any time however, the following application information cannot be modified during the certification process application title for the default language category icon images country for more information, see the entering application information guide noteafter the application has been submitted, the application service country can only be modified by agreement with your content manager #app info #app information #application information #change #information #modify q6 can i cancel or drop the certification process? yes you can drop the application version or model group from the certification process on the "distribute > app service" menu the dropped model group or version are removed from the certification process for more information, see the to cancel release request guide #cancel #drop #model group #remove #sp review #testing q7 which tv models are used in the certification process? your application is tested on devices from each model group selected in your application submission #model #model group #testing q8 can i add or remove target model groups for my application during certification? yes you can add or remove target model groups during certification to add target model groups, add a model group while requesting a new release if you so the certification process is initiated for the added model groups to remove target model groups, drop the model group to remove through the "distribute > app service" menu the dropped model groups are removed from the certification process for information on how to drop, see the to cancel release request guide for information on how to release, the requesting new release guide #add model group #certification drop #model group #remove model group q9 can i publish my application for some model groups now and add more model groups later? yes after the application passes certification, it is published separately for each model group you can expand application support to more model groups at any time by adding a model group when you request a new release #model group #publication #separate #staggered release q10 can i provide additional test information during certification? how can i contact the qa certification team? once you have requested release, even if you modify the test information on the "verification info" menu, it can not reach the qa certification team while the certification process if the additional information is crucial, you must drop the certification process and then request a new release with the "verification info" that contains the complete test information #add information #test information #testing q11 does the qa certification team close for holidays? the various qa certification teams worldwide have different holidays, which can delay the certification process to request a status update or an expedited review, create a "1 1 q&a" ticket describing your need #certification center #holiday #status update q12 i cannot provide test credit cards for testing in-app purchases are there other options? if your application supports credit card purchases, you must provide test credit card information in the app ui description file a video of the feature being used is not acceptable you must provide all the information needed for the qa certification team to fully verify all application features missing test information causes application certification to fail with critical defects for more information on the required test information, see the use cases section #credit card #critical defect #in app purchase #payment #test information q13 my application requires user login what testing information must i provide? if your application requires a user login, you must provide test account credentials, such as pin codes, or usernames and passwords, in the app ui description file you must provide all the information needed for the qa certification team to fully verify all application features missing test information causes application certification to fail with critical defects for more information on the required test information, see the use cases section #critical defect #missing information #test account #test information #user login q14 can i specify a release request date? by default, an application will be released as soon as the certification process is completed if you want it to be released at a certain time, you must contact your local content manager or create a "1 1 q&a" ticket #change #launch date #modify #publication #publishing #release date #release request date q15 can i change the target country for my application? after the application has been submitted, the application service country can only be modified by agreement with your content manager to change or add target countries for your application, contact your content manager noteyou must be a member of a partner group to publish your application outside the united states for information on becoming a partner group member, see the becoming partners guide #partner group #partnership #service country #target country q16 how do i request your technical security white papers? to request security white papers, contact your local content manager #security #technical #white paper q17 i submitted an application, but it is not published yet can i submit an application update already? while your application is undergoing certification for a specific model group, you cannot submit an updated version for the same model group you can submit the update after the certification process completes or you drop the certification process for information on how to drop, see the to cancel release request guide #drop #model group #update #version up #waiting for release q18 is my application compatible with future model groups? some time before the latest tv model groups become available to you in the seller office, each published partner application is tested on them for compatibility if there are no critical defects, the application is published for the new model groups otherwise, to ensure your application is available for the model groups immediately, you can fix the defects and submit a compatibility version for more information, resolving compatibilitiy defect guide and the submitting compatibility version guide #compatibility #compatibility defect resolution #future model #model group #new model #version q19 how can i specify important instructions for application publication, for example, if i want to be notified 24 hours before publication? if you have crucial instructions that must be followed when publishing the application, specify the instructions at the top of the "note to tester" field while requesting your application release, using a clear heading to make sure the seller office is aware of the request, also create a "1 1 q&a" ticket detailing your publication instructions #notification #publication instructions #publishing #special request q20 my new service backend is incompatible with the current application version can you certify my application update on my test server, so i can implement the new backend on the live server only when the application update is published? no to ensure that the application works properly when it is published, the application must access live server content do not submit an application that accesses only test servers #app update #application update #live server #publish #test server #testing #version up