This guide explains how to get support from Samsung through 1:1 Q&A for TV app service.
The TV Seller Office operates 1:1 Q&A to support Seller when there is a problem with app service or app management on Samsung Smart TV, or when you need technical support for TV app development.
1:1 Q&A is an interactive service. When a seller registers a question, Samsung will review and answer it, or if there is a problem with a specific app, Samsung can first ask the seller to create a 1:1 Q&A.
Figure 1. 1:1 Q&A Process
The progress of 1:1 Q&A is classified as follows and is displayed in the Seller's '1:1 Q&A' list.
You can [Save Draft] or [Submit] after filling out your question.
If you [Save Draft], a 1:1 Q&A will be created in the status of 'Ready to Submit', if you [Submit], it is immediately submitted to Samsung and becomes 'Submitted'.
Questions in the 'Ready to Submit' status have not yet been submitted, so you can edit the question by clicking the [Edit] button or delete it by clicking the [Delete] button. .
Once you have submitted your question, you cannot edit the original question and can add comments.
Once your question has been answered and the status is 'Answered', you can no longer add comments.
If you are not satisfied with the answer or if you need further discussion on the answer, you can [Reoepn] and proceed with the 1:1 Q&A again.
Whenever a comment is added or a status change occurs by Samsung or Seller for a submitted question, it is recorded in the comment history of the 1:1 Q&A, and is classified into the following types.