Overview

You can increase or decrease the price of a subscription while the app is for sale in Galaxy Store. Customers who are subscribed through a free trial or discounted subscription price are not affected by this price change (until their existing subscription ends). Note that this feature is not supported in all countries (for example, this feature is not yet supported in India).

A manager account with the “Applications Manager” authority or owner of the Seller Portal account where an app is registered has permission to change the subscription price of the app.

If a subscription price is lowered, your existing subscribers are automatically charged the lower price at the start of the next subscription period. No consent to continue the subscription is required and no notifications are sent from Galaxy Store when you lower the price (however, if you want, you yourself can send notifications from your app; that is, you cannot send notifications about a price decrease from Seller Portal).

If a subscription price is increased, you can choose to apply the price increase to new subscribers only or to new and existing subscribers. When you increase a subscription price, it does not take effect immediately. There is a 7-day waiting period after you increase your price, when you can choose to modify or cancel the price increase, and a pre-notification period (whose length is based on the subscription period and the existing subscriber’s subscription renewal date) when automatic notifications about the price increase are sent to your existing subscribers. An automatic notification is sent by Galaxy Store at the end of the 7-day waiting period. Then, automatic notifications are sent every week but only if the subscriber has not given their consent to or rejected the price increase from the consent page (that is, they take no action and are ignoring the notifications).

If you apply the price increase to existing subscribers, by default, your existing subscribers are notified of the price increase. If consent is required, an existing subscriber must consent to this price increase before the next subscription period (when the new subscription price is applied) begins. If an existing subscriber does not consent to price increase or ignores the consent notifications, their subscription is automatically cancelled at the end of the subscription period before the increased price begins.

Consent is required if one or more of the following conditions apply:

• An increase of 50% or more of the existing price

• An increase of more than $5 per month

• Korea is the target country

• If the existing subscriber has experienced an increase in price for the same item in the last year

Additional conditions and requirements regarding changes to subscription pricing are described in the following pages:

• Manage price change

• Subscriber types

• Subscription price change types

• Subscriber consent

• Price increase notifications

• Examples

Information on how to create subscription items can be found in the Seller Portal online guide.