This guide explains how to get support from Samsung through the 1:1 Q&A for TV application service.
The TV Seller Office operates 1:1 Q&A to support a seller when there is a problem with application service or application management on Samsung Smart TV, or when you need technical support for TV application development.
1:1 Q&A is an interactive service. When a seller registers a question, Samsung will review and answer it, or if there is a problem with a specific application, Samsung can first ask the seller to create a 1:1 Q&A ticket.
The progress of 1:1 Q&A is classified as follows and is displayed in the Seller's '1:1 Q&A' list.
Table 1. 1:1 Q&A status
Click either the "Save Draft" or "Submit" button after filling out your question.
If you click "Save Draft", a 1:1 Q&A ticket will be created in the status of 'Ready to Submit'. If you click "Submit", the ticket is immediately submitted to Samsung and enters the 'Submitted' status.
Questions in the 'Ready to Submit' status have not yet been submitted, so you can edit the question by clicking the "Edit" button or delete it by clicking the "Delete" button.
Once you have submitted your question, you cannot edit the original question, but can add comments.
Once your question has been answered and the status is 'Answered', you can no longer add comments.
If you are not satisfied with the answer or if you need further discussion on the answer, you can "Reopen" the question and proceed with the 1:1 Q&A again.
Whenever a comment is added or a status change occurs by Samsung or the seller for a submitted question, it is recorded in the comment history of the 1:1 Q&A ticket, and classified into one of the following types.
Table 2. Q&A activity history