This guide explains how to change the status of a registered 1:1 Q&A ticket.
The progress of 1:1 Q&A is classified as follows and is displayed in the seller's "1:1 Q&A" list.
Table 1. Q&A Status
Click either the "Save Draft" or "Submit" button after filling out your question. If you click "Save Draft", a 1:1 Q&A ticket will be created in the status of 'Ready to Submit'. If you click "Submit", the ticket is immediately submitted to Samsung and enters the 'Submitted' status.
Questions in the 'Ready to Submit' status have not yet been submitted, so you can edit the question by clicking the "Edit" button or delete it by clicking the "Delete" button.
Once you have submitted your question, you cannot edit the original question, but can add comments. Once your question has been answered and the status is 'Answered', you can no longer add comments.
If you are not satisfied with the answer or if you need further discussion on the answer, you can "Re-open" the question and proceed with the 1:1 Q&A again.
After registering your question, you can cancel the 1:1 Q&A process for any reason.
In addition to the original registrant of the question, members of the registrant's group can also cancel it, and a question can also be canceled by a Samsung representative.
To cancel a registered 1:1 Q&A ticket, click the "Drop" button on the 1:1 Q&A page.
Enter the reason for the cancelation in the pop-up provided and click the "Done" button. The question is canceled immediately and the status of the 1:1 Q&A ticket is changed to 'Dropped'. Additionally, the reason for the cancelation is recorded with the title of "Dropped by Processor" in the comment list of the 1:1 Q&A ticket.
If you are not satisfied with Samsung's answer once they have provided it, or if you need further discussion on the answer, you can reopen the 1:1 Q&A ticket.
In addition to the question registrant, members of the registrant's group can reopen a question as well. Questions may also be reopened by a Samsung representative.
To reopen the 1:1 Q&A ticket that has been answered, click the "Reopen" button on the 1:1 Q&A page.
Enter the reason for the reopening in the pop-up provided and click the "Done" button. The question enters the 'Re-opened' status and the reason provided is sent to the Samsung representative. Additionally, the reason for the reopening is recorded with the title of "Reopened by Processor" in the comment list of the 1:1 Q&A ticket.