This guide explains how to register your question in a 1:1 Q&A ticket and get support through a Samsung representative.
When there is a problem with application service or application management on Samsung Smart TV, or when you need technical support for TV application development, you can register your question in 1:1 Q&A of the TV Seller Office to receive support from Samsung's representatives.
To register a new question, click the "Ask Question" button in the "1:1 Q&A" menu.
Table 1. Q&A input fields
Table 2. Service Failure grades and cases
Click either the "Save Draft" or "Submit" button after filling out your question.
If you click "Save Draft", a 1:1 Q&A ticket will be created in the status of 'Ready to Submit'. If you click "Submit", the ticket is immediately submitted to Samsung and enters the 'Submitted' status.
Questions that have not yet been submitted, which are in the 'Ready to Submit' status, can be edited.
If the 1:1 Q&A page can be edited, the "Edit" button is present. If you click the button, you are taken to a page where you can correct or amend the question.
After correcting the question, you can click either "Save Draft" or "Submit".
If you save the draft, the 'Ready to Submit' status is maintained, but if you click "Submit", the question is immediately submitted to Samsung and the 1:1 Q&A ticket status becomes 'Submitted'.
Questions that have not yet been submitted and are in the 'Ready to Submit' status can be deleted.
If the 1:1 Q&A page can be deleted, the "Delete" button is present. If you click the button, the question is deleted immediately after asking for confirmation.
Deleted questions cannot be recovered.
After the question is registered, the seller can exchange opinions with Samsung representatives through comments until Samsung's answer is completed.
In addition to the question registrant, members of the registrant's group can also add comments.
To add a comment, click the "Add Comment" button on the 1:1 Q&A page.
When you enter the content in the pop-up provided and click the "Done" button, the content is added with the title of 'Commented by Author' to the comment list of the 1:1 Q&A.
Comments that you have submitted can be edited until other comments are added.
The "Edit" button is present for editable comments. If you click the button, a comment edit pop-up is opened.
After editing the content, click the "Done" button to update the content in the comment list.
Comments that you have registered can be deleted until another comment is added.
The "Delete" button is present for editable comments. If you click the button, the comment is deleted after asking for a confirmation.
Deleted comments cannot be recovered.