1:1 Q&A Categories
This guide explains the categories that can be supported through 1:1 Q&A.
Service Failure
If there is a problem with the application service released on the TV, select one of the categories under the 'Service Failure' category and register your question.
| Category | Description |
|---|---|
| Error on TV | Ask when an error happens on the TV. |
| Error on Seller Office | Ask when an error happens on the TV Seller Office site. |
Table 1. Q&A categories for service failure
Application Management
If you are having trouble registering and managing applications in the TV Seller Office, select one of the categories under the 'Application Management' category and register your question.
| Category | Description |
|---|---|
| Certification & Defects | Ask anything about application certification or defects reported. |
| Application information & Status change | Ask anything about application information and changing its status. |
| Compatibility | Ask about application compatibility at new unreleased model groups. |
| Group management | Ask anything about managing your groups. |
| Others | Ask anything about application management not covered by the above categories. |
Table 2. Q&A categories for application management
Tech Support
If you need technical support for TV application development, select one of the categories under the 'Tech Support' category and register your question.
| Category | Description | |
|---|---|---|
| SDK | Install/IDE/Packaging | Ask about installation, IDE, or packaging of the Tizen SDK and the Samsung Legacy Platform SDK. |
| Emulator/Simulator | Ask about the emulator or simulator for the Tizen SDK and the Samsung Legacy Platform SDK. | |
| API | Ask about the APIs supported by the SDK. | |
| Remote device/Debugging | Ask about TV or debugging on TV. | |
| Smart Hub Preview SDK | Ask about the Smart Hub Preview SDK. | |
| Others | Ask anything about the Tizen SDK or the Samsung Legacy Platform SDK not covered by the above categories. | |
| Tizen | Smart Hub Preview | Ask about the Smart Hub Preview features and development. |
| VOD streaming | Ask about VOD steaming on the Tizen TV. | |
| DRM contents | Ask about DRM content playback on the Tizen TV. | |
| Smart View SDK | Ask about the Smart View SDK features and development on Tizen. | |
| Performance | Ask about your application performance enhancement on Tizen. | |
| Security | Ask about security issues on Tizen. | |
| Platform | Ask about the Tizen platform. | |
| Others | Ask anything about developing your application on the Tizen TV not covered by the above categories. | |
| Samsung Legacy Platform | VOD streaming | Ask about VOD steaming on the Samsung Legacy Platform TV. |
| DRM contents | Ask about DRM content playback on the Samsung Legacy Platform TV. | |
| Smart View SDK | Ask about the Smart View SDK features and development on Samsung Legacy Platform. | |
| Performance | Ask about your application performance enhancement on Samsung Legacy Platform. | |
| Security | Ask about security issues on Samsung Legacy Platform. | |
| Platform | Ask about Samsung Legacy Platform. | |
| Others | Ask anything about developing your application on the Samsung Legacy Platform TV not covered by the above categories. |
Table 3. Q&A categories for tech support