1:1 Q&A Categories

This guide explains the categories that can be supported through 1:1 Q&A.

Service Failure

If there is a problem with the application service released on the TV, select one of the categories under the 'Service Failure' category and register your question.

Category	Description
Error on TV	Ask when an error happens on the TV.
Error on Seller Office	Ask when an error happens on the TV Seller Office site.

Table 1. Q&A categories for service failure

Application Management

If you are having trouble registering and managing applications in the TV Seller Office, select one of the categories under the 'Application Management' category and register your question.

Category	Description
Certification & Defects	Ask anything about application certification or defects reported.
Application information & Status change	Ask anything about application information and changing its status.
Compatibility	Ask about application compatibility at new unreleased model groups.
Group management	Ask anything about managing your groups.
Others	Ask anything about application management not covered by the above categories.

Table 2. Q&A categories for application management

Tech Support

If you need technical support for TV application development, select one of the categories under the 'Tech Support' category and register your question.

Category		Description
SDK	Install/IDE/Packaging	Ask about installation, IDE, or packaging of the Tizen SDK and the Samsung Legacy Platform SDK.
	Emulator/Simulator	Ask about the emulator or simulator for the Tizen SDK and the Samsung Legacy Platform SDK.
	API	Ask about the APIs supported by the SDK.
	Remote device/Debugging	Ask about TV or debugging on TV.
	Smart Hub Preview SDK	Ask about the Smart Hub Preview SDK.
	Others	Ask anything about the Tizen SDK or the Samsung Legacy Platform SDK not covered by the above categories.
Tizen	Smart Hub Preview	Ask about the Smart Hub Preview features and development.
	VOD streaming	Ask about VOD steaming on the Tizen TV.
	DRM contents	Ask about DRM content playback on the Tizen TV.
	Smart View SDK	Ask about the Smart View SDK features and development on Tizen.
	Performance	Ask about your application performance enhancement on Tizen.
	Security	Ask about security issues on Tizen.
	Platform	Ask about the Tizen platform.
	Others	Ask anything about developing your application on the Tizen TV not covered by the above categories.
Samsung Legacy Platform	VOD streaming	Ask about VOD steaming on the Samsung Legacy Platform TV.
	DRM contents	Ask about DRM content playback on the Samsung Legacy Platform TV.
	Smart View SDK	Ask about the Smart View SDK features and development on Samsung Legacy Platform.
	Performance	Ask about your application performance enhancement on Samsung Legacy Platform.
	Security	Ask about security issues on Samsung Legacy Platform.
	Platform	Ask about Samsung Legacy Platform.
	Others	Ask anything about developing your application on the Samsung Legacy Platform TV not covered by the above categories.

Table 3. Q&A categories for tech support