Managing Seller Groups
This guide explains how to create and manage seller groups.
Introduction to Seller Groups
The TV Seller Office provides functions for managing seller groups. Several accounts can manage applications together by joining into a group.
You can only belong to one group, and groups are also divided into two types of membership. Public Seller group can become Partner Seller group through a partnership request.
There are two roles within a group.
- Group manager
The account that creates the group automatically becomes the group manager, and there can be only one manager in the group. Group managers have full control over groups.
- Group member
Non-group manager accounts become group members.
|Group manager and members||
Table 1. Seller group roles and activities
Sellers who are not yet in a group can create a new group.
If you click the "Create Group" button in the "Membership > Group Information" menu, the group creation page is displayed.
If you already belong to another group, you cannot create a new group.
- In order for group members to create a new group, they must leave the current group.
- In order for a group manager to create a new group, they must first delegate manager privileges to change to a member role, and then leave the group.
On the Create Group page, fill in the group information and seller information.
It is recommended that you enter your company name as the group name. Then enter the country/region information of the group (company).
|Group Name||Enter the same name as your company name. After the group is created, you cannot change its name.||Yes||No|
|Country or Region||Enter the location of your company. A Samsung Content Manager may be assigned to you based on your location.||Yes||Yes|
Table 2. Group information
In accordance with Korean and European laws, it is necessary to register seller information to launch an application service.
When registering an application, the group's seller information is used by default, but you can change the seller information separately for each application.
|Seller Name||Enter the same name as your company name.||Yes||Yes|
|Customer Support Email||Enter the customer support email address.||Yes||Yes|
|Seller Home page||Enter the seller's home page URL.||Yes||Yes|
|Representative's Name||Enter the representative seller's name.||Yes||Yes|
|Phone Number||Enter the seller's phone number and country code.||Yes||Yes|
|Address||Enter the seller's address.||Yes||Yes|
Table 3. Seller information
Enter all information and click the "Done" button to create a group.
After creating a group, you automatically become the group's manager.
Joining Existing Group
Sellers who are not yet in a group can join a group that has already been created and become a member of that group.
If you click the "Join Group" button in the "Membership > Group Information" menu, the group join page is displayed.
In addition, if you have an invitation to join a group, click the invite link and you are taken to the group join page immediately.
If you are already in another group, you cannot join another group.
- If a group member wants to join another group, they must leave the current group.
- If a group manager wants to join another group, they must first delegate manager authority to change to a member role and then leave the group.
- If there are no members to delegate, the group manager can move to another group.
On the group join page, search for groups to join using the group manager email address. When the group to join is confirmed, click the "Done" button to send a subscription request.
After that, if the group manager approves, the subscription is completed.
What Group Manager Can Do
Group managers have full control over groups. They can invite members to a group, confirm or reject requests to join a group, update group information, removing members from a group, transfer the group administrator role, or move to another group.
Confirming Group Join Request
After a seller requests to join the group, the group manager can see the membership request in the "Membership > Group Members" menu, and can accept or reject it.
When the group manager accepts a request by clicking the "Confirm" button, the seller becomes a member of the group and receives a notification email saying "Your request to join the group has been approved".
If the seller owns the app that is using Samsung Checkout, they will be in Pending state to check the billing information and receive an email notifying you of "Your request to join the group is pending to check the billing information". If billing information is subsequently verified, you will be a member of the group, but if there is a problem, you may be rejected by Samsung Checkout.
If the group manager rejects a request by clicking the "Reject" button, the seller is sent a notification email saying "Your request to join the group has been rejected" and they are removed from the request history.
Inviting Members to Group
You can send an invitation to other sellers so they can join the group.
When you click the "Invite Member" button in the "Membership > Group Members" menu, a pop-up page for member invitation is displayed. Enter the email address of the member to invite and click the "Send" button to send an invitation.
Invited members receive an "Invite you to the group" email and can join the group by clicking the invite link.
- If the invitee is not a member of the TV Seller Office, they need to first sign up and then join the group.
- If the invited member has joined another group, they need to first leave their existing group and then join the new group.
Withdrawing Group Members from Group
Group managers have the authority to remove members from groups.
Group managers can view the list of members in the "Membership > Group Members" menu. If the manager clicks the "Withdraw" button for the members to be removed, they are withdrawn from the group after a confirmation.
When the application owner leaves the group, ownership of the application is automatically transferred to the group manager.
Members who have left a group can join other groups or create a new group.
Transferring Group Manager Role
After creating a group, you automatically become the manager of the group, and you can delegate manager privileges to other members of the group.
If you click the "Transfer Manager Role" button in the "Membership > Group Members" menu, a pop-up page for transferring manager roles is displayed.
Select a member who will have group manager privileges and click the "Done" button to complete the transfer.
After you transfer the group manager role, your status becomes a member of the group.
If the account information is not registered, a notification email saying "Bank Account information is required for settlement of TV Store" is sent to the new manager.
For more information, refer to the Managing Bank Account Information section.
Moving to Another Group
If the group has no members, the group manager can move to another group.
All applications owned by the group are moved together, and the previous group is automatically deleted when the move is complete.
If you click the "Move to Another Group" button in the "Membership > Group Members" menu, the group move page is displayed.
First, search for the group to move to with the group manager's email address. When the destination group is confirmed, click the "Done" button to send a membership request.
After that, if the group manager approves, the group transfer is completed.
Modifying Group Information
Group managers can edit the group's country/region information in the "Membership > Group Information" menu. The group name cannot be modified.
Once the "Save" button is clicked after editing the country/region information, the change is processed immediately.
Seller groups are divided into Public and Partner levels, and a Public Seller group can become a Partner Seller group by requesting a partnership by clicking the "Request Partnership" button.
For more information on partnerships, refer to the Becoming Partners guide.
What Group Manager and Members Can Do Together
Group manager and members can manage application services together. This includes application registration, defect resolution, adding 1:1 Q&A questions and replies, updating seller information, managing bank account information, managing TV device information, checking service reports, and so on.
Updating Seller Information
The seller information entered by default when registering the application can be modified in the "Membership > Group Information" menu.
|Seller Name||Enter the same name as your company name.|
|Customer Support Email||Enter the customer support email address.|
|Seller Home page||Enter the seller's home page URL.|
|Representative's Name||Enter the representative seller's name.|
|Phone Number||Enter the seller's phone number and country code.|
|Address||Enter the seller's address.|
Table 4. Modifiable seller information
Modify the required information and click "Save" to change it immediately.
To change the seller information displayed on TV, you need to edit the seller information in the application, not the seller information in the group information.
For more information, refer to the Entering Service Information section of the Entering Application Information guide.
Managing Bank Account Information
To register an application that uses the 'Samsung Checkout' feature, bank account information to be settled must be registered in the Samsung Checkout DPI system.
- Samsung Checkout DPI checks whether bank account information is registered in the application information every time a transaction occurs in the application.
- You can access the Samsung Checkout DPI system to register products and check the transaction list.
When you click the "Membership > Bank Account" menu, the Samsung Checkout DPI system's settlement account information management page is displayed as a pop-up.
The items you need to enter are as follows:
|Basic Information||CP ID||This field auto-fills.||No|
|GUID||This field auto-fills.||No|
|Nationality||This can affect the tax calculation. Make sure the information you enter is correct.||No|
|CP Type||This field has a fixed value of 'Incorporate'.||No|
|CP Name||This field auto-fills.||No|
|Company Name||Enter your company's name.||No|
|Corporate Registration Number||Enter your company's Corporate Registration Number.||No|
|Company Address||City, state/province/region, zip/postal code.||Yes|
|Detail Address||Street address, apartment, building, floor, and so on.||Yes|
|Cell Phone Number||Enter your cell phone number.||Yes|
|Partner Type||This field has a fixed value of 'Partner'||No|
|Email Address||Samsung will send the monthly sales report to this email address. Make sure the information you enter is correct.||Yes|
|Bank Account Information||Bank Account||This field has a fixed value of 'BANK'.||No|
|Bank Nationality||Choose the bank account's country code.||Yes|
|Bank Depositor||Enter the name of depositor (account holder).||Yes|
|Bank Account Number||Enter the bank account number.||No|
|Bank Name||Enter the bank name.||Yes|
|Bank Branch||Enter the bank branch information.||Yes|
|Bank Address||Enter the bank address.||Yes|
|Bank Identification Code||Enter the bank identification code such as IBAN or SWIFT code. This field is encrypted.||No|
|CP R/S Rate (%)||This field has a default rate of '70'. An alternative revenue share rate may be established upon mutual written agreement during the certification process for an application.||Yes|
|Minimum Payout Amount||This field has a fixed value of '$500'. Your earned balance at the time of payout must meet this minimum.||No|
|Tax Information||Name of Representative||This field auto-fills with your name.||No|
|Tax Bill Reception Email||This field auto-fills with your account. Samsung will send the tax bill to this email address.||No|
|Registered Smart Bill||This field and the "Check" button only apply to the Korean CP.||Yes|
Table 5. Bank account information
Enter all required information and click "Save" to register it immediately.
You can edit your information at any time after completing your registration.
Managing TV Device Information
If you register TV information used during application development in the "Membership > Device List" menu, you can conveniently use it when inquiring about 1:1 Q&A or conducting an alpha test.
If you click the "Add Device" button, a pop-up for entering new TV information is provided. If you enter all required information and click the "Done" button, it will be added to the TV list.
Information required for TV registration can be obtained through the TV's setup menu.
|Customer Name||Define a customer name for device||Yes|
|Model Name||For example, UN55KS9000||Yes|
|DUID||For example, H3CB3EXSKAQAO||Yes|
|Firmware Version||For example, T-JZMAKUC-1150.8||Yes|
|Smart Hub Version||For example, 1.200||No|
Table 6. TV device information
Registered TV information can be modified or deleted at any time.
If you click the "Edit" button, a pop-up to edit the TV information is provided. Modify the required information and click the "Save" button to change it immediately.
Click the "Delete" button to delete the TV information immediately.
What Group Members Can Do
Group members can directly leave the group they belong to.
In the "Membership > Group Members" menu, if you click the "Withdraw" button for yourself, your withdrawal is processed after a confirmation.
If the owner of an application leaves, ownership of it is automatically transferred to the group manager.
After leaving a group, you can join another group or create a new group.