Managing Seller Groups

This guide explains how to create and manage seller groups.

Introduction to Seller Groups

The TV Seller Office provides functions for managing seller groups. Several accounts can manage applications together by joining into a group.

You can only belong to one group, and groups are also divided into two types of membership. Public Seller group can become Partner Seller group through a partnership request.

There are two roles within a group.

• Group manager
  The account that creates the group automatically becomes the group manager, and there can be only one manager in the group. Group managers have full control over groups.
• Group member
  Non-group manager accounts become group members.

Role	Activity
Group manager	Creating a new group Inviting members into the group Confirming or rejecting group join requests Updating group information Removing members from the group Transferring the group manager role to one of group members Moving to another group
Group member	Joining an existing group Leaving from a group
Group manager and members	Registering applications Resolving defects reported from Samsung Asking questions on 1:1 Q&A, and replying to them Updating seller information Managing bank account information Managing TV device information Accessing the Report menu

Table 1. Seller group roles and activities

Creating Group

Sellers who are not yet in a group can create a new group.

If you click the "Create Group" button in the "Membership > Group Information" menu, the group creation page is displayed.

On the Create Group page, fill in the group information and seller information.

Group Information

It is recommended that you enter your company name as the group name. Then enter the country/region information of the group (company).

Input Field	Description	Mandatory	Updatable
Group Name	Enter the same name as your company name. After the group is created, you cannot change its name.	Yes	No
Country or Region	Enter the location of your company. A Samsung Content Manager may be assigned to you based on your location.	Yes	Yes

Table 2. Group information

Seller Information

In accordance with Korean and European laws, it is necessary to register seller information to launch an application service.

When registering an application, the group's seller information is used by default, but you can change the seller information separately for each application.

Input Field	Description	Mandatory	Updatable
Seller Name	Enter the same name as your company name.	Yes	Yes
Customer Support Email	Enter the customer support email address.	Yes	Yes
Seller Home page	Enter the seller's home page URL.	Yes	Yes
Representative's Name	Enter the representative seller's name.	Yes	Yes
Phone Number	Enter the seller's phone number and country code.	Yes	Yes
Address	Enter the seller's address.	Yes	Yes

Table 3. Seller information

Enter all information and click the "Done" button to create a group.

After creating a group, you automatically become the group's manager.

Joining Existing Group

Sellers who are not yet in a group can join a group that has already been created and become a member of that group.

If you click the "Join Group" button in the "Membership > Group Information" menu, the group join page is displayed.
In addition, if you have an invitation to join a group, click the invite link and you are taken to the group join page immediately.

On the group join page, search for groups to join using the group manager email address. When the group to join is confirmed, click the "Done" button to send a subscription request.

After that, if the group manager approves, the subscription is completed.

What Group Manager Can Do

Group managers have full control over groups. They can invite members to a group, confirm or reject requests to join a group, update group information, removing members from a group, transfer the group administrator role, or move to another group.

Confirming Group Join Request

After a seller requests to join the group, the group manager can see the membership request in the "Membership > Group Members" menu, and can accept or reject it.

When the group manager accepts a request by clicking the "Confirm" button, the seller becomes a member of the group and receives a notification email saying "Your request to join the group has been approved".

If the group manager rejects a request by clicking the "Reject" button, the seller is sent a notification email saying "Your request to join the group has been rejected" and they are removed from the request history.

Inviting Members to Group

You can send an invitation to other sellers so they can join the group.

When you click the "Invite Member" button in the "Membership > Group Members" menu, a pop-up page for member invitation is displayed. Enter the email address of the member to invite and click the "Send" button to send an invitation.

Invited members receive an "Invite you to the group" email and can join the group by clicking the invite link.

Withdrawing Group Members from Group

Group managers have the authority to remove members from groups.

Group managers can view the list of members in the "Membership > Group Members" menu. If the manager clicks the "Withdraw" button for the members to be removed, they are withdrawn from the group after a confirmation.

When the application owner leaves the group, ownership of the application is automatically transferred to the group manager.

Transferring Group Manager Role

After creating a group, you automatically become the manager of the group, and you can delegate manager privileges to other members of the group.

If you click the "Transfer Manager Role" button in the "Membership > Group Members" menu, a pop-up page for transferring manager roles is displayed.

Select a member who will have group manager privileges and click the "Done" button to complete the transfer.

After you transfer the group manager role, your status becomes a member of the group.

Moving to Another Group

If the group has no members, the group manager can move to another group.
All applications owned by the group are moved together, and the previous group is automatically deleted when the move is complete.

If you click the "Move to Another Group" button in the "Membership > Group Members" menu, the group move page is displayed.

First, search for the group to move to with the group manager's email address. When the destination group is confirmed, click the "Done" button to send a membership request.

After that, if the group manager approves, the group transfer is completed.

Modifying Group Information

Group managers can edit the group's country/region information in the "Membership > Group Information" menu. The group name cannot be modified.

Once the "Save" button is clicked after editing the country/region information, the change is processed immediately.

Seller groups are divided into Public and Partner levels, and a Public Seller group can become a Partner Seller group by requesting a partnership by clicking the "Request Partnership" button.
For more information on partnerships, refer to the Becoming Partners guide.

What Group Manager and Members Can Do Together

Group manager and members can manage application services together. This includes application registration, defect resolution, adding 1:1 Q&A questions and replies, updating seller information, managing bank account information, managing TV device information, checking service reports, and so on.

Updating Seller Information

The seller information entered by default when registering the application can be modified in the "Membership > Group Information" menu.

Input Field	Description
Seller Name	Enter the same name as your company name.
Customer Support Email	Enter the customer support email address.
Seller Home page	Enter the seller's home page URL.
Representative's Name	Enter the representative seller's name.
Phone Number	Enter the seller's phone number and country code.
Address	Enter the seller's address.

Table 4. Modifiable seller information

Modify the required information and click "Save" to change it immediately.

Managing Bank Account Information

To register an application that uses the 'Samsung Checkout' feature, bank account information to be settled must be registered in the Samsung Checkout DPI system.

When you click the "Membership > Bank Account" menu, the Samsung Checkout DPI system's settlement account information management page is displayed as a pop-up.

The items you need to enter are as follows:

Category	Input Field	Description	Updatable
Basic Information	CP ID	This field auto-fills.	No
	GUID	This field auto-fills.	No
	Nationality	This can affect the tax calculation. Make sure the information you enter is correct.	No
	CP Type	This field has a fixed value of 'Incorporate'.	No
	CP Name	This field auto-fills.	No
	Company Name	Enter your company's name.	No
	Corporate Registration Number	Enter your company's Corporate Registration Number.	No
	Company Address	City, state/province/region, zip/postal code.	Yes
	Detail Address	Street address, apartment, building, floor, and so on.	Yes
	Cell Phone Number	Enter your cell phone number.	Yes
	Partner Type	This field has a fixed value of 'Partner'	No
	Email Address	Samsung will send the monthly sales report to this email address. Make sure the information you enter is correct.	Yes
Bank Account Information	Bank Account	This field has a fixed value of 'BANK'.	No
	Bank Nationality	Choose the bank account's country code.	Yes
	Bank Depositor	Enter the name of depositor (account holder).	Yes
	Bank Account Number	Enter the bank account number.	No
	Bank Name	Enter the bank name.	Yes
	Bank Branch	Enter the bank branch information.	Yes
	Bank Address	Enter the bank address.	Yes
	Bank Identification Code	Enter the bank identification code such as IBAN or SWIFT code. This field is encrypted.	No
	CP R/S Rate (%)	This field has a default rate of '70'. An alternative revenue share rate may be established upon mutual written agreement during the certification process for an application.	Yes
	Minimum Payout Amount	This field has a fixed value of '$500'. Your earned balance at the time of payout must meet this minimum.	No
Tax Information	Name of Representative	This field auto-fills with your name.	No
	Tax Bill Reception Email	This field auto-fills with your account. Samsung will send the tax bill to this email address.	No
	Registered Smart Bill	This field and the "Check" button only apply to the Korean CP.	Yes

Table 5. Bank account information

Enter all required information and click "Save" to register it immediately.

You can edit your information at any time after completing your registration.

Managing TV Device Information

If you register TV information used during application development in the "Membership > Device List" menu, you can conveniently use it when inquiring about 1:1 Q&A or conducting an alpha test.

If you click the "Add Device" button, a pop-up for entering new TV information is provided. If you enter all required information and click the "Done" button, it will be added to the TV list.

Information required for TV registration can be obtained through the TV's setup menu.

Input Field	Description	Mandatory
Customer Name	Define a customer name for device	Yes
Model Name	For example, UN55KS9000	Yes
DUID	For example, H3CB3EXSKAQAO	Yes
Firmware Version	For example, T-JZMAKUC-1150.8	Yes
Smart Hub Version	For example, 1.200	No

Table 6. TV device information

Registered TV information can be modified or deleted at any time.

If you click the "Edit" button, a pop-up to edit the TV information is provided. Modify the required information and click the "Save" button to change it immediately.

Click the "Delete" button to delete the TV information immediately.

What Group Members Can Do

Group members can directly leave the group they belong to.

Leaving Group

In the "Membership > Group Members" menu, if you click the "Withdraw" button for yourself, your withdrawal is processed after a confirmation.

If the owner of an application leaves, ownership of it is automatically transferred to the group manager.

After leaving a group, you can join another group or create a new group.