Galaxy Store ratings and reviews can help you monitor customer feedback about your app and let's you respond directly to any review written by a customer. Users must install your app before they can rate and review your app.
In Galaxy Store, an average star rating is displayed for each app. Additionally, in an app's description, there is a Ratings and reviews section which shows the average star rating, individual customer ratings and reviews, and your replies to a customer review. Potential customers may use this information to determine if they want to download your app.
An app's average rating may be different in each country's Galaxy Store.
Ratings and reviews of an app in Galaxy Store are only from and for the customer's country. That is, a review by a customer in the U.S. only affects the ratings and reviews for the app in the U.S.'s Galaxy Store. A customer in South Korea does not see the review by the American customer and the rating from the American customer does not affect the app's average rating in the South Korean Galaxy Store.
In Seller Portal, you can view all individual ratings and reviews for all of your apps, reply to a review comment, and download a CSV file with the information that is displayed (go to Assistance > Buyer Comments). You can also filter the ratings and reviews that you want to view.
For more information about categorizing and responding to user reviews, see User Review Management in the Seller Portal guides.
In the Galaxy Store Statistics System (accessible from Seller Portal), you can view the submitted ratings and average rating of your app over a specified period of time. For example, you can view the submitted daily ratings starting from when the application was launched. Or, you can view the average rating by year for the last two years which allows you to determine if the average rating of your app has gone up or down.
An app's average rating in Galaxy Store Statistics may not match the app's average rating in Galaxy Store.
An app's average rating in Galaxy Store Statistics, by default, is for a specified time period for all countries while the average rating in Galaxy Store is for a specific country from when the application was launched. However, you can filter the data in Galaxy Store Statistics by country for a specified time period to approximate the average rating seen in Galaxy Store (the rating in Galaxy Store is in .5 increments so you would need to round up the rating you see in Galaxy Store Statistics). See the information below on how to select the country and time period to filter data in Galaxy Store Statistics.
To view an app's average review rating by country and specify a time period in Galaxy Store Statistics (and optionally specify the time units), do the following:
Log in to Seller Portal.
Click Statistics in the top menu bar.
In the Applications screen of the Galaxy Store Statistics System, in the bottom window (which lists your apps), select the app for which you want to view ratings.
At the top right of the Dashboard, you can select the time units used to aggregate the ratings (the default is daily).
At the top right of the Dashboard, if you want to view the ratings for a specific time period (the default is for the last month), click on the date range in the upper right corner, select a date range, and click OK.
At the top of the Dashboard, click in the Country field, select the country for which you want to see the ratings, and click OK.
Scroll down to the Ratings section to view the average review rating and graphs that show when and the number of times the app was rated (for the specified period of time).
To view ratings for another country, click the Country field, select the country, de-select "USA," and click OK.